Tax/Penalty Support Specialist

Duties/Responsibilities

• Process incoming AZ Forms 285 & 290: review completeness and accuracy
• Prepare/process POA & Penalty Abatement forms for tax system entry
• Research and resolve POA, prescreening issues/questions
• Organize and securely store paper, email, fax documentation
• Serve as point-of-contact for taxpayer inquiries; provide tier 1 customer support
• Escalate complex inquiries to senior staff
• Process in-office mail as assigned
• Other duties as needed

  Required Qualifications

  • High school diploma/equivalent required
  • Associate’s degree or equivalent experience preferred
  • Basic admin skills: typing, filing, data entry
  • Experience with office equipment; attention to detail
  • Strong communication, organization, confidential info handling

  Preferred Experience/Skills

  • 10-key data entry
  • Tax/accounting or government document processing experience
  • Familiarity with AZDOR forms preferred