Tax Support Specialist

About the role

We're looking for a Tax Operations Specialist to partner with our Customer Success team and help customers successfully navigate complex tax compliance requirements using our platform. In this role, you'll serve as a tax subject matter expert and trusted partner to customers, helping them understand tax requirements, troubleshoot compliance workflows, and optimize their use of our technology. You'll work closely with Customer Success, Product, Engineering, and Tax teams to translate customer needs into actionable insights and scalable solutions.

Requirements

• 4+ years of experience in tax operations, tax compliance, indirect tax, accounting operations, or a related field.
• Strong understanding of indirect tax compliance processes and operational workflows.
• Experience working with customers, stakeholders, or cross-functional teams.
• Ability to explain complex tax concepts clearly to both technical and non-technical audiences.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Able to manage multiple priorities and customer needs in a fast-paced environment.
• Strong written and verbal communication skills.
• Comfortable partnering with Product and Engineering teams to resolve issues and improve processes.

Nice to haves

• Experience working at a tax technology, SaaS, fintech, ERP, or financial software company.
• Experience supporting enterprise customers or complex implementations.
• Experience with tax automation platforms such as Avalara, Vertex, Sovos, or similar solutions.
• Familiarity with APIs, integrations, or technical implementations.
• Experience creating customer-facing documentation or enablement materials.
• Experience working with Customer Success or Professional Services teams.
• CPA, MST, CMI, or other relevant tax/accounting certification.