Tax Manager

About the role

The Tax Manager is responsible for the development, maintenance, and ongoing support of assigned tax compliance product line(s). This role oversees all compliance and preseason products across the markets served and leads a team of Tax Analysts in delivering high-quality, timely solutions. The Tax Manager serves as a key liaison between product development teams and external clients or vendors, as well as between development teams and internal business sponsors and stakeholders. The position has responsibility for day-to-day team operations, including planning and scheduling, work review, hiring, process management and improvement, and successful delivery of assigned initiatives.

Responsibilities

• Translate and communicate business requirements between development teams and stakeholders, ensuring alignment with design specifications, documentation standards, and product objectives.
• Identify and implement process improvements and enabling technologies to streamline workflows, accelerate time-to-market, and reduce costs where possible.
• Manage critical processing deadlines within complex environments, making informed decisions that directly impact product delivery timelines.
• Apply strong analytical and problem-solving skills to understand complex concepts and identify issues that may not be readily apparent.
• Develop initiatives and program enhancements that positively impact the customer experience.
• Scope complex initiatives based on business requirements and develop project plans, timelines, or statements of work as needed.

Leadership

• Establish performance goals for team members that align with and support organizational goals and strategic direction.
• Demonstrate effective people leadership and performance management skills, including attracting talent, motivating teams, and developing employees.
• Provide direction and guidance to team members within established company policies and practices.
• Recommend policy changes and establish procedures that impact the immediate organization.
• Partner effectively across teams and functions to identify project risks, develop mitigation plans, and address issues proactively.

Communication

• Demonstrate strong written and verbal communication skills, with the ability to communicate effectively across all levels of the organization.
• Lead client meetings and respond to issues with minimal oversight or intervention.
• Clearly communicate the rationale, scope, and impact of new initiatives or changes in product direction to internal teams and stakeholders.

Qualifications

• Demonstrated experience working directly with clients to define needs and deliver effective solutions.
• Excellent interpersonal, written, and verbal communication skills.
• Creative, innovative, and adaptable, with the ability to operate effectively in a matrixed environment.
• Proven success managing and delivering complex, time-sensitive projects.
• Experience developing and executing hiring and talent strategies.
• Strong ability to coordinate cross-functional teams and perform effectively under tight deadlines and competing priorities.
• Solid cost management skills, with an understanding of how departmental costs impact product development and overall financial performance.
• Ability to coach, develop, and manage staff with limited reliance on direct supervisory support.

Education

Bachelor’s degree in Accounting, Business, or a related field required; MBA or CPA preferred.

Working Conditions

This position may require periodic evening and weekend availability during peak periods to monitor email and address time-sensitive client escalations.

Direct Reports

• Tax Analysts
• Senior Tax Analysts
• Lead Tax Analysts
• Tax System Specialists

What's in it for You?

• Hybrid Work Model: Flexible hybrid working environment (2-3 days a week in the office depending on the role).
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities.
• Career Development and Growth: Comprehensive benefit plans to include flexible and supportive benefits and other wellbeing programs.
• Industry Competitive Benefits: Market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match.
• Culture: Global reputation for inclusion and belonging, flexibility, work-life balance, and more.
• Social Impact: Pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.