Tax & Insurance Specialist

Tax & Insurance Administration

• Maintain accurate monitoring, payment, reconciliation, and compliance of real estate taxes and insurance for the loan portfolio.
• Coordinate with third-party tax service providers to support timely and accurate tax reporting and payments.
• Review tax bills, payment confirmations, and escrow balances as required.
• Research, document, and resolve tax exceptions, including delinquent taxes, supplemental bills, escaped assessments, and APN discrepancies.
• Reconcile tax vendor data with internal servicing systems.
• Serve as a day-to-day contact for tax and insurance vendors under the direction of Servicing Management.
• Track vendor deliverables, data quality, and exception resolution timelines.
• Escalate systemic issues, data mismatches, or repeated errors to management.
• Avoid tax liens or penalties through timely and accurate tax reporting and payments.
• Support post-closing tax setup by validating jurisdiction, APN, and payment instructions.
• Support force-placed insurance processes when required.
• Reconcile insurance premiums and escrows with servicing records.

Insurance Administration

• Monitor borrower compliance with insurance requirements (hazard, flood, builder’s risk, wind, etc.).
• Coordinate with third-party insurance tracking vendors and insurance agents to resolve coverage questions and documentation gaps.
• Review insurance policies for compliance with loan requirements (coverage limits, endorsements, loss payee language).
• Support force-placed insurance processes when required.
• Reconcile insurance premiums and escrows with servicing records.
• Support post-closing insurance setup by validating jurisdiction, APN, and payment instructions.
• Support vendor audits, testing, and process improvement initiatives.
• Support internal and external audits related to tax and insurance compliance by gathering documentation and responding to information requests.
• Prepare regular reporting and exception summaries.

Vendor Coordination

• Track vendor deliverables, data quality, and exception resolution timelines.
• Escalate systemic issues, data mismatches, or repeated errors to management.
• Assist with vendor audits, testing, and process improvement initiatives.

Exception Management & Risk Control

• Identify, track, and help resolve T&I exceptions that could result in: Tax liens or penalties, Insurance lapses, Loss of collateral protection.
• Maintain clear documentation and audit trails for all exceptions and resolutions.
• Escalate high-risk issues to Servicing Management, Asset Management, or Credit as appropriate.

Reporting & Controls

• Prepare regular reporting and exception summaries.
• Support internal and external audits related to tax and insurance compliance by gathering documentation and responding to information requests.

Cross-Functional Collaboration

• Work closely with Loan Boarding & Post-Closing, Asset Management, Accounting / Finance / APLegal & Compliance.
• Avoid tax liens or penalties through timely and accurate tax reporting and payments.
• Support accurate handoffs and data integrity across departments.
• Perform other duties as assigned.