Tax Implementation Specialist I

How you will contribute

Our Implementation Specialist brings a builder mindset to client configurations of our payroll tax product, proactively translating requirements into scalable, accurate solutions. This role drives successful adoption of our solutions by leading training, defining client requirements with clarity, executing configurations, validating outcomes through testing, and taking ownership of implementation results from kickoff through stabilization.

Delivers group presentations and training sessions that enable clients to confidently use and maintain Asure Software. Owns all stages of software implementation projects with clear accountability for scope, quality, and timelines:

• Discovery: identify client business requirements
• Configure: our Asuretax solution based on the client requirements
• Deliver: training on the Asure tax configured solution
• Deploy: successfully complete implementations
• Support: clients for the first 2 successful payrolls

Ensures client product and Asure procedure adoption for success with our products. Provides status reports and overall project updates to the project team. Anticipates and resolves project hurdles through effective coordination with clients and internal teams to keep implementations on track. Creates client advocacy for our products—leaving every customer happy and willing to provide a reference for future customers.

Qualifications

• 3+ years of experience supporting clients with their US payroll and/or tax processing.
• 2+ years of success in a dedicated account ownership service model.
• Solid understanding of HR practices, labor laws, and payroll principles.
• Strong attention to detail, confidentiality, and organizational skills.
• Excellent communication and interpersonal skills.
• Able to prioritize and manage multiple tasks in a fast-paced environment.
• CPP, FPC, PHR or SHRM-CP certification is a plus.
• Proficiency in Microsoft Office Suite, especially Excel and Word.

Pay

The base range for this role is $75,000 - $85,000 depending on level of experience.

Benefits

• Medical, Dental, Vision, HSA, FSA- All effective on day 1!
• Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
• 401K Program with 3% safe harbor contribution
• Employee Stock Purchase Program
• Fitness Reimbursement Program
• Self-Managed PTO