Tax Director of Practice Operations

Tax Director of Practice Operations

Lead the day-to-day operations of the Tax Department, ensuring efficient service delivery and achievement of departmental goals.
Oversee tax compliance workflows and monitor tax return production to ensure timely completion of engagements and filing deadlines.
Partner with Tax Principals and Managers to manage workload capacity, project status, and resource allocation across the department.
Drive process improvement, standardization, and operational efficiency to enhance productivity, quality, and client service.
Monitor key performance metrics including utilization, realization, profitability, turnaround times, and department performance.
Support tax season planning, workforce forecasting, scheduling strategies, and workload balancing to meet business demands.
Lead, coach, and develop team members while fostering a culture of accountability, collaboration, and continuous improvement.
Champion the use of technology, automation, reporting tools, and AI-enabled solutions to streamline operations and improve visibility.
Collaborate with firm leadership and cross-functional teams to align staffing, budgeting, and operational priorities with business objectives.
Support recruiting, onboarding, talent development, and compliance with firm policies, professional standards, and regulatory requirements.

What You Bring

• Bachelor’s degree in Accounting, Finance, Business, Operations Management, or a related field. Minimum of 8 years of progressive experience in public accounting, tax operations, tax administration, tax compliance management, or professional services operations, including experience supporting tax service delivery and department performance.
• Prior experience in a tax practice operations leadership role, such as Tax Operations Director, Tax Practice Administrator, Tax Practice Manager, Tax Operations Manager, or similar role.
• Hands-on experience with tax practice management and workflow platforms such as CCH Axcess, Workflow/XCM, SafeSend, Aiwyn, Beeye, or comparable systems.
• Experience supporting a large, multi-office, or complex tax practice with multiple service lines, specialized practice areas, shared resources, or significant seasonal capacity needs.
• CPA, EA, or JD preferred, but not required, when the candidate has significant tax operations leadership experience.

What Sets You Apart

• Strong working knowledge of tax compliance operations, engagement lifecycle management, filing deadlines, extensions, work-in-process management, billing processes, and public accounting firm tax practices.
• Experience managing operational workflows, capacity planning, scheduling, workload balancing, resource planning, and process execution in a professional services environment.
• Experience with budgeting, forecasting, KPI reporting, revenue and profitability metrics, utilization, realization, and operational decision-making.
• Experience using practice management, workflow, reporting, dashboard, or similar systems to monitor work, deadlines, capacity, and department performance.
• Experience leading process improvement, standardization, technology adoption, automation, or AI-enabled workflow initiatives that improve efficiency, quality, accountability, and the team or client experience.
• Demonstrated ability to partner cross-functionally with firm leadership, People Operations, Finance, Resource Management, Client Success, IT, Marketing/Business Development, and other stakeholders to support department and firm initiatives.
• Demonstrated ability to lead, coach, and hold team members accountable for performance, quality, service standards, workflow milestones, and deadlines.
• Strong analytical, communication, organizational, project management, and problem-solving skills, with the ability to manage multiple priorities and support sound operational decisions.

Career at REDW

Compensation: Salary range: $138,400 - $173,000 Final offer based on location, experience, skills, licensure, and business need
Commitment to fair and equitable pay practices
Benefits: Medical, dental, vision, life, disability
401(k) with match
HSA and FSA options
Work-Life & Wellness: Flexible PTO + 10 holidays
Monthly wellness reimbursement
Growth & Development: Learning platform + credential support
Ongoing development resources
Remote Support: $150 annual WFH allowance
Tech provided
Culture: Award-winning workplace
Strong focus on collaboration and inclusion
Equal Opportunity Employer: REDW values diversity and is committed to equal opportunity in the workplace. We do not discriminate based on race, color, religion, gender, national origin, age, disability, sexual orientation, or any other protected status. If you require a reasonable accommodation during the hiring process, please email us at redwrecruitingteam@redw.com.