Tavern Regional Manager

Job Description

Summary: As the Tavern Regional Manager, you play a vital leadership role in driving operational excellence and guest satisfaction across multiple Tavern locations. You are responsible for overseeing all aspects of daily operations, ensuring each location consistently meets performance standards and delivers exceptional guest experiences. You serve as a key decision-maker addressing escalated concerns, resolving team member challenges, and supporting location-level leadership to foster a high-performing, service-driven culture.

Essential Functions and Responsibilities

• Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence
• Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership
• Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals
• Oversee and maintain financial performance across multiple tavern locations, including monitoring budgets, approving food and equipment purchases, and ensuring proper forecasting and cost control
• Handle escalated employee relations, including counseling, conflict resolution, and terminations in collaboration with Human Resources
• Communicate regularly with department heads and cross-functional teams to resolve issues, align on initiatives, and maintain smooth operations
• Maintain current knowledge and competency in roles under your supervision to guide and support on-site managers effectively
• Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Qualifications

• 5 years of experience in the high-volume food beverage or hospitality industry; includes leadership or progressive responsibility in multi-unit management and restaurant operations
• Proven track record of effective decision-making under pressure and in dynamic environments
• Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization
• Commitment to fostering an inclusive, respectful, and high-performing workplace culture
• Proactive problem-solving mindset with a focus on accountability and continuous improvement
• Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements

• At least 21 years of age
• High School Diploma or Equivalent required
• Able to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Physical Requirements

• Regularly push/pull up to 30lbs
• Regularly lift and/or carry up to 30lbs at floor, knee, waist, and chest levels
• Occasionally squat, kneel, reach, bend, twist
• Regulary sit and work at a desk or computer
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to use tools or equipment requiring a high degree of dexterity

Work Environment

• Potential Conditions: Indoor, Outdoor, Smoky, Noisy, Bright flashing lights, Extreme hot/cold temperatures, Slippery surfaces, Exposure to dust, fumes, and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.