Store Restaurant Manager

General Responsibilities

• Handle food and beverage with the knowledge and care to prevent foodborne illnesses.
• Utilize in-house standards known to increase customer satisfaction and team efficiency.
• Deliver orders to guests and bus tables in a cyclical pattern.
• Provide drink refills and table service to prevent interruption of guest’s meals.
• Maintain cleanliness of the lobby, restrooms, patio, tables, bar, and expo area.
• Ensure food meets the taste, temperature, aesthetic, and portion standards of the brand.
• Fulfill complete orders for guests in a timely manner by prioritization and double checking.
• Provide exemplary customer service at the ordering counter, identifying guest needs.
• Echo “Welcome to Meddys” and give departing guests a farewell.
• Perform cash and credit sales responsibly while limiting errors and ensuring accuracy.
• Stay aware of the surroundings at all times and keep coworkers safe from unnecessary risk.
• Keep managers informed of any need-to-know information.
• Fulfill the requirements of your assigned shift position and help others with theirs when there is a disproportionate number of tasks to be done.
• If bartending, serve in accordance with Alcoholic Beverage Control Guidelines

Responsibilities Specific to This Role

• Introduce trainees to the team, provide a tour, ensure they have the necessary training materials, and act on any relevant new details the trainee may provide.
• Demonstrate and explain the proper methods of performing practical tasks, supervise trainees while they gain initial experience, provide feedback, and repeat until their proficiency ratings are acceptable.
• Delegate tasks to FOH employees to ensure everyone on shift has a task to focus on.
• Perform closing duties and properly secure the restaurant after operating hours.
• Monitor hourly labor percentages, acting on trends to minimize costs and maximize service.
• Read reviews, reaching out to guests to identify constraints and resolve service disparities.
• Prevent misreporting of clock in and out times, ensuring everyone is compensated fairly.
• Treat existing, potential, and past employees indiscriminate in relation to protected categories as outlined by EEOC and ADA laws and guidelines.
• Audit credit card bar tips and the corresponding receipts.

Qualifications

• Able to consistently work 50 hours a week
• Must be available to work nights and weekends
• Maintain reliable transportation and travel to every store location in the region if necessary
• Able to work on your feet for 10+ hour shifts
• Customer service experience
• Maintain a clean and professional appearance