Store Manager

About the role

The Store Manager is one of the most important roles at Far Out. As Store Manager, you’ll lead the daily operations of our Brookline location, ensuring smooth service, strong team culture, and exceptional guest experiences. You’ll serve as the go-to leader for your store, guiding your team, managing operations, and representing the Far Out brand. This role is hands-on, leadership-focused, and key to the success of our store.

Responsibilities

• Lead and Develop Your Team
• Recruit, hire, train, and onboard team members, building a high-performing, hospitality-focused crew.
• Coach and mentor team members, providing feedback and guidance to help them succeed.
• Model Far Out Ice Cream’s values every day and ensure your team reflects those values in their work.
• Address and manage team performance issues, including giving corrective feedback and, when necessary, handling disciplinary action.
• Oversee Daily Operations
• Create and manage schedules to ensure proper staffing coverage for every shift.
• Monitor labor costs, product waste, and inventory usage to stay within budgeted targets.
• Ensure that all orders are fulfilled quickly, accurately, and with a high standard of presentation.
• Maintain a clean, organized, and safe store environment at all times, including during busy shifts.
• Help Far Out Ice Cream implement new operational strategies, menu items, and ways to improve sales.
• Control costs like COGS and Labor.
• Manage promotional opportunities with the respective food halls.
• Communicate with food hall management and FOIC team about events, Far Out collaborations, and product rollouts specific to your stores.
• Be Accountable for Store Success
• Track and report on key performance metrics, including guest satisfaction, fulfillment times, labor efficiency, and cleanliness standards.
• Step in when needed — including covering shifts yourself — to ensure operations run smoothly.
• Deliver an Exceptional Guest Experience
• Ensure every guest has a joyful, memorable, and fast experience.
• Resolve guest concerns or complaints promptly and professionally.
• Foster a culture of hospitality and attentiveness within your team.
• Serve as the Primary Point of Communication
• Act as the main liaison between your store and the regional manager/leadership team.
• Communicate operational updates, promotions, and priorities to your team clearly and consistently.
• Share insights from your store to improve company-wide processes.
• Drive Continuous Improvement
• Collaborate with leadership to develop strategies that improve efficiency, team satisfaction, and profitability.
• Implement new processes and best practices to keep your store operating at a high level.

Requirements

• 30-35+hr/wk
• At least 5 Shifts behind the counter | At least 1 weekend shift + 1 closing shift weekly
• Minimum 12-month commitment (bonus incentives tied to annual performance)

Qualifications

• Leadership experience in hospitality, food service, or retail.
• Strong communication and problem-solving skills.
• Ability to coach and motivate a diverse team.
• Commitment to delivering excellent guest experiences.
• Organized, detail-oriented, and proactive in managing operations.

Benefits

• Frequent performance-based incentive opportunities
• Growth opportunities
• Paid training
• Flexible schedule and time off
• 25% employee discount
• Bonus based on performance
• Company parties
• Employee discounts
• Flexible schedule
• Free food & snacks

Pay

$24/hr - $30/hr

Schedule

30-35+hr/wk