Task Force Hotel Sales / Catering / Convention Services Managers

Summary of Job Responsibilities

• Create a positive, energetic, and respectful work environment within the department.
• Lead through example, professionalism, personal values, and vision.
• Provide temporary management support to prevent department disruptions.
• Eager to offer assistance, “pitch in,” and be recognized as a team player among hotel staff.
• Manage and service sales, catering, and convention services responsibilities to achieve client satisfaction and hotel revenue goals.
• Build and maintain strong relationships with clients, prospects, and internal stakeholders to drive business success.
• Assimilate and organize information quickly to execute proactive sales, catering, and event management functions.
• Cook up and manage group and event details from initial booking through program departure, ensuring a seamless guest experience.
• Conduct client meetings, site tours, planning sessions, and pre-convention meetings as needed to confirm expectations and operational requirements.
• Partner closely with Sales, Catering, Convention Services, Banquets, Front Office, Housekeeping, Engineering, and AV teams to ensure successful program execution.
• Monitor group and event activity, proactively address client needs, and resolve service issues in real-time.
• Support revenue generation, customer retention, and operational excellence while maintaining brand standards.

Qualifications

• Proficiency in one or more of the following systems: STS, Envision, CI/TY, Delphi FDC, or similar hotel sales and event management platforms.
• A minimum of 5 years of RECENT successful hotel Sales, Catering, and/or Convention Services Management experience.
• Creative and innovative problem solver.
• Strong management skills and a proactive approach to supporting hotel needs.
• Ability to adapt quickly and perform under high expectations.
• Ability to meet deadlines and embrace ongoing change.
• Excellent communication, organization, time management, and interpersonal skills.
• Must be an ambitious self-starter with a desire to learn.