Tarpon Concierge

Basic Summary

Responsible for assisting Tarpon Club Members in fulfilling their needs and requests with an efficient, courteous, and professional level of service. Incumbent must have a friendly, sincere, engaging personality, excellent verbal communications skills and the ability to quickly learn and remember guests' names. Incumbent must also be knowledgeable and up-to-date on local events, activities, restaurants and attractions.

Position Responsibilities

• Primarily interact with Tarpon Club Members working to ensure a safe, fun, memorable, and valuable experience that results in increased sales and repeat visits.
• Anticipate, assess and respond to the needs and requests of members/guests politely and efficiently to achieve maximum customer satisfaction while complying with all company policies.
• Respond to all guest requests in an accurate and timely manner.
• Organize tours and sightseeing trips for members/guests and secures taxis and rental vehicles when requested to do so.
• Stay well informed and up-to-date on upcoming Tarpon events and local information pertaining to sports and recreation facilities, maps, restaurants, shopping, theatres, etc.
• Maintain Tarpon's exacting standards of quality and service and ensures that they are adhered to at all times; know and utilize the "Three Steps of Service".
• Take and confirm Tarpon events and beach reservations for Tarpon Club members.
• Maintain available calendars and promotional materials for Tarpon Club events.
• Answer phones in a positive, clear-speaking voice.
• Promptly greet and register all members/guests, issue key and direct or escort them to desired areas within the property; never point.
• Acknowledge and greet guests by name whenever possible.
• Check locker rooms routinely for cleanliness and supplies.
• Ensure that beach pavilion is kept clean and displays are attractively merchandised to promote sales.
• Promote sales by using suggestive selling techniques.
• Assist in creating, planning, organizing, and implementing Tarpon club events and activities, primarily utilizing internal resources.
• Purchase and price all items for retail operations in the beach pavilion.
• Assist with inventory control.
• Provide support in all areas of Membership Services and assists other departments with special projects when needed.

Education/Experience/Other Requirements

• Any combination of education, training or experience that provides the required knowledge, skills, and abilities.
• High school education required.
• Public relations and customer service skills.
• Proficient in Microsoft Office Suite.
• Full and open availability to work days, nights, weekends, and holidays.

Physical Demands/Ability

• Read, listen, and communicate effectively in English, verbally (over the phone and in person) and in writing.
• Effectively and professionally deal with customers, some of whom may require high levels of patience, tact, and diplomacy to defuse anger.
• Work in a team.
• Grasp, lift, carry or transport up to 25 lbs. and push/pull wheeled carts weighing up to 50 lbs.
• Stand, walk frequently, reach with hands and arms, stoop, kneel, crouch or crawl.
• Perform the duties of this job while exposed to outside weather conditions.
• Withstand a moderate noise level.
• Express and exchange ideas by means of the spoken word accurately, loudly and quickly.
• Perceive the nature of sounds at a normal speaking level and make fine discriminations in sound.
• Have visual acuity to determine accuracy, neatness and thoroughness of the work assigned.