Concierge

About BECU

Founded in 1935, BECU serves 1.5 million members with over $30 billion in managed assets. Our “people helping people” philosophy drives a deep commitment to members, communities, and each other. Joining our team means contributing to a purpose‑driven organization where your story, perspectives, and lived experiences shape belonging and strengthen our connections.

Pay Range

Target Pay Range: $21.78 – $26.63 hourly
Full Pay Range: $21.65 – $31.44 hourly

Benefits

• 401(k) company match (up to 3%)
• 4 % annual contribution to your 401(k) by BECU
• Medical, dental, and vision coverage (including family contributions)
• PTO program plus exchange program
• Tuition reimbursement program
• BECU Cares volunteer time off and donation match

Impact You’ll Make

As a Concierge, you will be the welcoming face of BECU and the first connection members have with our organization. By creating meaningful experiences, guiding members through their financial journey, and delivering personal, seamless service, you will strengthen member relationships and contribute to an exceptional branch experience.

What You’ll Do

• Create exceptional first impressions by welcoming members and visitors with prompt, friendly, professional service.
• Guide the member experience by managing branch traffic flow and connecting members with the right team members and resources.
• Coordinate appointments: schedule, track, and support appointments for branch staff.
• Maintain a welcoming environment: keep lobby and refreshment areas clean, organized, stocked, and inviting.
• Support member spaces: ensure member‑facing areas are functional, well‑organized, and ready for use.
• Promote digital banking success by demonstrating remote service capabilities and digital tools.
• Be a trusted resource: develop strong knowledge of BECU departments, services, and resources to answer member questions.
• Assist with everyday transactions, providing accurate and efficient service.
• Identify opportunities to help by building knowledge of deposit and lending products and recommending appropriate solutions.
• Collaborate across teams, sharing information and coordinating efforts.
• Drive continuous improvement by seeking ways to enhance processes, service quality, and the overall member experience.
• Contribute where needed, taking on additional responsibilities and projects that support team goals and business priorities.

What You’ll Gain

• Meaningful member impact through genuine relationships and financial well‑being support.
• Customer experience expertise in a highly visible, member‑facing role.
• Career growth opportunities across a variety of financial products, services, and departments.
• Digital banking knowledge and expertise in modern banking technology.
• Collaborative team environment with supportive teammates.
• Professional development in problem‑solving, organization, and consultative service skills.
• Variety and engagement with new interactions and challenges each day.
• Purpose‑driven work contributing to member and community success.

Qualifications

• Minimum Qualifications:
  • High school diploma or GED required.
  • At least one year of experience in a sales‑oriented, financial, or retail customer service environment.
  • One year of sales experience in a financial retail environment preferred.
  • Proficient PC skills with ability to learn new software.
  • Ability to work a shifting/flexible schedule, including evenings, nights, or weekends.
  • Additional hours as necessary to accomplish objectives, goals, and projects.
  • Ability to sit or stand for periods of up to one hour or more.
• Desired Qualifications:
  • Excellent interpersonal skills for professional handling of member concerns.
  • Ability to work independently and as part of a team, using discretion and sound judgment.
  • Strong conceptual and problem‑solving abilities.
  • Skill in analyzing and identifying member needs.
  • Excellent organizational, verbal, and written communication skills.
  • Ability to exercise confidentiality and discretionary judgment.