Targeted Case Manager

Description

Essential Functions:

• Aid new patients in completing paperwork and releases of information.
• Act as the system navigator and point of contact for patients and families.
• Assist patients and their families in problem solving potential issues related to the health care system, financial or social barriers.
• Schedule appointments with external medical specialists, as requested by the medical team.
• Coordinate with Rimrock team and community services to address both current and preventative health needs.
• Teach and assist patients to gain the skills necessary to self-manage chronic diseases using SMART goals.
• Help patients with budgeting and money management related to their medical needs.
• Advocate on behalf of the patient, as needed, with the medical and psychiatric treatment team.
• Complete notes for all care coordination services; progress notes as needed and required interagency paperwork.
• Distribute and collect outcome surveys.
• Seek opportunities to improve outcomes through population health management.

Organizational Competencies:

• Accountability
• Time Management
• Teamwork
• Flexibility
• Confidentiality
• Safety
• Communication
• Quality Improvement

Education/Training:

• Bachelor's Degree in Human Service or Social Work or equivalent experience in lieu of a degree required.
• One year of experience working in the Mental Health or SUD field preferred.

Skills:

• Communication
• Ability to give direction and work adjunctively with therapeutic team
• Possess knowledge of adolescent patients with addictions
• Implement positive reinforcement of patients
• Stay organized
• Provide empathy
• Have clinical supervision and therapeutic skills
• Computer skills and proficiency with Microsoft software including Word, Excel and Outlook

Physical Demands:

• Work indoors in an office environment with moderate noise.
• Intermittent physical effort involving lifting up to 25 pounds, walking and stooping is required.
• A typical workday involves sitting, frequent use of a keyboard, reaching with hands and arms, and talking and hearing, approximately 70% of the time.
• About 30% or less of the time is spent standing.
• Normal vision abilities required, including close vision and ability to adjust focus.

Work Environment/Job Locations:

• Involves everyday risk or discomfort requiring normal safety precautions in the Medical Unit.
• Work may involve mental and emotional stress.
• Some driving required.
• Will work primarily in main facility.