Targeted Case Manager - Adults Assisted Outpatient Program

About the Role

This position involves providing comprehensive case management services to clients, including assessment, service planning, advocacy, and ongoing monitoring to ensure clients' needs are met.

Responsibilities

• Conduct and document comprehensive assessments of client needs.
• Participate in the development of client service plans consistent with assessments.
• Arrange for delivery of needed services as identified in assessments.
• Assist clients in accessing services through referrals or linkages.
• Monitor client progress by tracking appointments, following up on services, and performing periodic reassessments of changing needs.
• Perform advocacy activities on behalf of clients, such as writing letters to expedite entitlement payments or encouraging self-advocacy.
• Prepare and maintain case records documenting contacts, services, reports, and client progress in accordance with SCS and regulatory standards.
• Provide case consultation with service providers or collaterals to determine client status and progress.
• Communicate with supervisors about case management issues, resourcing, service collaboration, and development of new resources.
• Provide psychosocial education to clients and/or family members to increase understanding of illness, physical condition, or social situation.
• Perform crisis assistance, including intervention, emergency referrals, and coordination of emergency services.
• May serve as Primary Case Coordinator (PCC), with volume and complexity of assignments depending on skill and autonomy.

Requirements

• Bachelor’s degree in Social Work, Psychology, Sociology, Human Services, or a related field approved by Medicaid or applicable funding source.
• Completion of state-required case management/service coordination course within six months of employment.
• For the Adult Division: At least one (1) year of full-time employment experience post-Bachelor’s working directly with adults or ACT population (with direct daily contact) in a human service setting. Relevant Master’s degree may substitute for experience.

Physical Demands

• Lifting of 20 pounds maximum, with frequent lifting and/or carrying of items weighing up to 10 pounds.
• Frequent exposure to the threat of bodily harm from clients or families.
• Exposure to blood, bodily fluids, or tissue as part of normal tasks.
• May involve 24-hour on-call responsibilities.
• Reliable transportation required for frequent travel.

Schedule

Full time