Taproom Host - Omaha

About the Role

The Taproom Host is responsible for providing an amazing first impression to each guest as they enter Big Grove through Relentless Hospitality and adherence to our hospitality standards. This role serves as the starting point for learning front-of-house operations, with opportunities to advance to other positions based on core values, work ethic, and skills.

Hospitality Standards

• Do what it takes to be successful in our culture, standards, and values.
• Assist teammates by stepping out of primary duties when necessary to enrich the life next to you.
• Deliver Relentless Hospitality by treating every guest and team problem as an opportunity to make a LASTing connection (Listen, Acknowledge, Solve, Thank).
• Focus attention on each person within 20 feet; smile, make eye contact, and acknowledge those within 10 feet; greet anyone within 5 feet (5/10/20 rule).
• Act as the greatest host of the greatest house party—say hi, bye, and thank you consistently.
• Communicate what you can do, not what you can’t.
• Maintain professional appearance, language, and behavior.
• Ensure our space is safe, clean, and beautiful.
• Take charitable actions to retain guests and teammates, even when they may not be "right."
• Prepare thoroughly to deliver gold-medal work (Preparation + GSD = Gold).
• View problems as opportunities and collaborate with teammates to overcome them.
• Create connections to give, take, and share directions (ABCD: Always Be Collecting, Creating, and Connecting the Dots).

Responsibilities

• Greet guests warmly and enthusiastically as the first point of contact.
• Address guest inquiries, handle complaints, and manage special requests.
• Efficiently manage the taproom’s seating plan to balance service flow, table turnover, and guest comfort.
• Keep the host stand and adjacent areas clean, tidy, and organized.
• Restock to-go beer and assist in the merchandise store as needed.
• Thank every guest as they depart.
• Answer phone calls, address customer questions, and take call-ahead or reservation requests.
• Utilize Toast Tables software to manage waitlists and provide accurate wait times.
• Exemplify Big Grove’s core values, vision, standards, and culture.

Front-of-House Roles

Front-of-house employees learn all aspects of running a successful service and may hold multiple primary roles, including:

• Bartender
• Server
• Host
• Merchandise Utility
• Shift Manager
• Runner

Advancement opportunities are based on experience, knowledge, and core value competencies.

Core Values

• Set the Tone
• Thirst for Improvement
• We Care
• Practice Candor
• Passion Driven

New hires receive a culture deck to align with these values and determine personal fit with the company.

Competencies

• Customer-focused with a warm, positive, and friendly demeanor.
• Team player approach with strong collaboration skills.
• Detail-oriented, thorough, and organized.
• High-performing team member with a holistic view of the business.
• Strong communication and problem-solving skills across departments.

Work Environment

This role operates in a fast-paced hospitality/brewery environment, routinely using cleaning supplies and point-of-sale terminal systems.

Physical Demands

• Active role requiring standing, walking, bending, kneeling, stooping, and crouching throughout the shift.
• Frequently lift and/or move up to 25 pounds; occasionally lift and/or move up to 40 pounds.
• Requires close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus.

Schedule

Full-time and part-time positions may be available. Schedules vary weekly and are posted two weeks in advance. Evening and weekend availability is required, as the business operates seven days a week during varied hours.

Qualifications

• High school diploma or equivalent.
• 1 year of related experience preferred, but training is provided for candidates who embody Big Grove’s core values.
• Enthusiasm for delivering the Big Grove experience to guests.