Talent Operations Manager

About the role

The Talent Operations Manager oversees the entire lifecycle of course talent, including mentors and live instructors, across Tech, Allied Health, and AI programs. This role ensures the right talent is onboarded, performs consistently, and is deployed reliably as programs scale.

Responsibilities

• Talent Lifecycle Ownership
• Design strategy for onboarding, training, and readiness processes for mentors and live instructors
• Ensure consistent performance management, QA, and remediation standards across programs
• Create systems to identify performance risks and lead improvement plans
• Capacity & Coverage Planning
• Own talent capacity planning to support cohort launches and ongoing delivery across all programs
• Anticipate coverage gaps and mitigate risk before escalation
• Recruiting
• Drive sourcing strategy, execution, and hiring workflows for new course talent roles
• Define hiring readiness, role expectations, and onboarding handoff
• Maintain a high and consistent hiring bar across talent types
• Team Management & Operational Excellence
• Build and maintain scalable talent ops processes and documentation for the team
• Manage internal team to route tickets, execute payments, and improve response times
• Lean on data and dashboards to monitor talent performance, coverage, and risk
• Design and implement a community across contracted course talent roles
• Cross-Functional Collaboration
• Effectively communicate strategic risks and opportunities to Program Leadership with clear recommendations and tradeoffs
• Catalyze tight feedback loops for iteration on programs, ensuring high-quality delivery of outcomes
• Collaborate with Support, Ops, Career Services, and Program Leadership to increase operational efficiencies

Requirements

• 5+ years of full-time work experience in talent operations, customer success, community management, program operations, or a related field
• Demonstrated ability to operate in ambiguous environments, build processes from scratch, proactively identify solutions, and drive outcomes with limited direction
• Experience sourcing and hiring talent (contracted or full-time)
• Strong written and verbal communication skills
• Comfortable giving and taking feedback, previous experience in positions that required providing feedback (e.g., coaching or managerial experience)
• Enjoys building systems and using data to inform and drive decisions
• Bonus: experience working in B2B and/or allied health fields

Qualifications

• BA/BS degree
• Ability to travel up to 20% within the US

Benefits

Springboard offers a comprehensive benefits package including:

• Competitive salary
• Health insurance
• Retirement savings plan
• Flexible work schedule
• Professional development opportunities

Pay

Salary range: $80,000 - $120,000 annually

Schedule

This is a full-time position with remote flexibility. The exact location will depend on the state chosen during the application process.