Talent Operations Manager

Location: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (Hybrid)

About the role

Ready for a career glow up? As Talent Operations Manager, you’ll be the operational engine behind Sephora’s Learning & Talent Development function, building scalable processes, systems, and insights that enable a more connected, efficient, and future-ready talent ecosystem. The work you do will impact beauty, as you strengthen the infrastructure that supports learning, leadership development, succession readiness, and enterprise growth. You’ll be part of a team that’s united in beauty, supported by those who are equally passionate about operational excellence, data-driven decision-making, and creating seamless talent experiences.

Responsibilities

• Lead the operational backbone of Learning & Talent Development, owning systems, data, reporting, documentation, and compliance processes that keep the function running effectively and reliably.
• Own reporting strategy, dashboard development, metric governance, and insights infrastructure to support leadership decision-making.
• Serve as a cross-trained LMS administrator for My Sephora Learning, responsible for stakeholder-facing reporting, workflow optimization, completion tracking, and building shared team expertise.
• Manage end-to-end operations for program survey evaluations, including launch planning, population management, reporting, and continuous improvement across program cycles.
• Establish and maintain process documentation and SOP governance, ensuring critical workflows are current, scalable, and ready for handoff.
• Lead operational planning and execution for LVMH / Sephora global program cascades, translating requirements into timelines, tracking mechanisms, reporting, and local implementation plans.
• Drive LVMH Annual Learning Audit readiness, including evidence collection, submission coordination, issue tracking, and post-audit process improvements.
• Maintain and update operational resources, ensuring shared tools and materials remain accurate, current, and user-friendly.
• Translate complex data into clear reporting narratives, dashboards, and actionable stakeholder recommendations.
• Identify and implement process improvements that increase efficiency, consistency, governance, and user experience across learning and talent operations.
• Partner cross-functionally with stakeholders to manage dependencies, communicate program updates, and support successful execution of recurring and global initiatives.
• Use sound judgment while leveraging AI-enabled tools to improve efficiency, consistency, and insight generation within the appropriate scope and governance of the role.

Requirements

• 5+ years of progressive experience in HR operations, talent operations, learning operations, HRIS/LMS administration, people analytics, or a related operations- and systems-focused environment.
• Strong operational mindset with the ability to create structure, manage recurring processes, and continuously improve complex workflows.
• Advanced knowledge of talent development and evaluation methodologies.
• Experience building dashboards, governing metrics, and translating data into insights, reporting narratives, and recommendations for stakeholders.
• Strong expertise in Learning Management Systems, including administration, governance, deployment, and optimization.
• Excellent project management, prioritization, and organizational skills, with the ability to manage multiple programs simultaneously in a fast-paced environment.
• Strong cross-functional communication and stakeholder management skills, with the ability to coordinate across teams and present status updates clearly.
• High attention to detail, strong problem-solving ability, and a results-driven approach.
• Proficiency in Microsoft Office applications.
• Experience with learning creation tools such as Articulate 360 (Rise, Storyline) is a plus.
• Bachelor’s degree or equivalent experience.
• Gallup CliftonStrengths Certification is a plus.

Pay

The annual base salary range for this position is $123,000.00 - $143,000.00. The actual base salary offered depends on a variety of factors, including the applicant’s qualifications, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and geographic location. Individuals employed in this position may also be eligible to earn bonuses.

Benefits

• Health: Choose a healthcare plan to fit you and your family’s needs with medical, dental, and vision coverage. Sephora also fully covers disability and life insurance for employees.
• Wealth: Competitive 401k with 4% match, FSA and HSA programs, and a Student Debt Retirement plan where student loan payments qualify to earn the 401k match from Sephora.
• Balance: PTO, flexibility, protected leave, and work/life balance support.
• Growth: Access to training, development, and tuition reimbursement.
• Perks: 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
• Support: Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Volunteer and donation matching.