Talent Leader - Learning & Development

About the role

This is a L&D leadership role within our Global Learning & Development team. You will collaborate with the leadership of Business Unit / Shared Services to shape and deliver the learning agenda across multiple countries - combining facilitation, program management, business consulting, learning advisory, and people leadership of L&D team.

Role Purpose

You are responsible for shaping and delivering learning solutions that build capability, accelerate performance, and enable business outcomes across multiple countries and business areas.

Key Responsibilities

• Lead and develop the BU/SS L&D agenda
  Create and implement the L&D strategy, plan, and roadmap in collaboration with the assigned Business Units / Shared Services, aligned to enterprise priorities

• Lead, coach, and develop the team of Talent Partner, facilitators, L&D contributors supporting the BU/SS
  Build a high-performing, collaborative team culture that prioritizes business outcomes over just activities

• Set clear performance expectations, provide regular feedback, and develop future L&D talent
  Operate as a business consultant and learning advisor
  Engage directly with BU/SS leaders to diagnose capability needs before defaulting to a learning solution
  Translate business priorities into clear learning outcomes - and push back when a learning initiative is not the right fix
  Communicate L&D plans in business language: capability gaps, pipeline risk, performance lift, and speed to readiness

• Partner with People and Culture BPs and the Business to design learning solutions
  Partner with P&C Business Partners to assess learning needs across the BU/SS and co-design execution plans
  Collaborate with cross-functional teams to design and implement learning solutions that scale across geographies
  Leverage the COEs within Global L&D to bring specialist capability and deliver scaled impact to the BU/SS
  Engage closely with BU/SS stakeholders to ensure learning solutions are practical, adopted, and embedded into the way work gets done
  Facilitate and program manage learning initiatives
  Facilitate flagship talent and leadership development programs for the BU/SS
  Oversee end-to-end program management of learning initiatives - planning, logistics, learner experience, and reporting
  Drive program impact and effectiveness; champion a culture of continuous improvement through structured measurement and feedback
  Support broader talent and culture initiatives
  Contribute to other enterprise initiatives where L&D plays an enabling role
  Reinforce CSC values, leadership behaviors, and culture through every learning touchpoint
  Contribute to cross-functional projects within global L&D - program design, content curation, instructional design, and vendor partner management as required
  Identify innovative, engaging, and cost-effective methods to learn and develop talent at scale
  Bring external benchmarks and emerging practices into the BU/SS learning agenda
  Use data, analytics, and dashboards to inform L&D
  Use tools, processes, data, analytics, and dashboards to support, report on, and inform L&D practices and programs
  Track learning outcomes and business impact - not just activity and attendance
  Provide BU/SS leaders with clear, evidence-based views of capability progress
  Maintain audit-ready records, certifications, and reporting for mandatory and regulated learning obligations across all countries served

How Success Is Measured

• Measurable improvement in targeted capability gaps within the BU/SS post program delivery
  Leadership and talent pipeline readiness improve year-over-year in BUs and Shared Services served
  Business leader satisfaction with L&D as a strategic partner, not just a delivery function
  Full compliance with statutory and regulatory learning obligations across all countries served
  High engagement and completion rates driven by design quality and relevance, not mandatory enrolment
  Strong team health and capability growth within the extended L&D team