Talent Experience Manager

About the role

The Talent Experience Manager oversees the entire associate life cycle at Ivy Hospitality, ensuring a seamless and engaging experience from recruitment through onboarding, job transitions, performance evaluations, employee relations, and offboarding. This role focuses on optimizing the employee journey while fostering a culture of growth, engagement, and retention.

Responsibilities

• Manage onboarding and pre-employment processes, including offer documentation, background checks, drug screens, I-9 compliance, and new hire paperwork completion.
• Maintain accurate employee records and oversee People and Culture systems, onboarding platforms, and applicant tracking systems to ensure data integrity and compliance.
• Support associate relations matters, workplace concerns, investigations, performance management, and progressive discipline processes.
• Conduct workplace investigations related to policy violations, harassment concerns, attendance issues, and associate complaints.
• Partner with leaders to ensure compliance with company policies, employment laws, and operational standards.
• Audit employee files, system workflows, and onboarding processes to ensure accuracy and completion.
• Support training initiatives, policy rollouts, and operational process improvements that enhance the associate experience and organizational effectiveness.
• Respond to associate questions related to policies, onboarding, benefits administration, and employment practices.
• Support performance management processes through documentation review, coaching guidance, and corrective action administration.

Qualifications

• Education: SHRM-CP/PHR preferred, Bachelor’s Degree preferred (combined education and industry-experience considered)
• Experience: Minimum of 3-5 years HR experience with a specialized focus in talent acquisition, onboarding, employee development, and engagement. Hospitality, retail, or other high-volume industries preferred.
• Skills: Strong working knowledge of federal and applicable state employment laws, excellent interpersonal skills, collaborative management style, strong working knowledge of HRIS, ATS, Sourcing and Recruitment Marketing Tools, demonstrates a high level of confidentiality, diplomacy, and excellent judgment.

Benefits

Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here’s a look at what we offer to help take care of you and your loved ones:

• Health & Wellness: Medical, Dental, Vision, Flexible Spending Account (FSA), Health Savings Account (HSA)
• Financial Security & Peace of Mind: Basic Life Insurance & AD&D, Voluntary Life Insurance, Voluntary Short-Term Disability, Voluntary Long-Term Disability, Critical Illness, Hospital Indemnity & Accident Plans, Pet Insurance
• Time to Recharge: Paid Time Off (PTO)

Pay

$60,000-$75,000 per year based on experience and qualifications

Schedule

Hybrid - 3 days in office, 2 days remote