Talent Engagement Specialist (925658)

About the role

In this Talent Engagement role, you will be an integral part of the Operational team, responsible for greeting clients and managing the reception area, client outreach, and appointment scheduling. In this role, it is integral that you manage client information in the database and see each client through to completion.

Responsibilities

• Aid in case management activities by performing follow-up services in accordance with program requirements, maintaining participant engagement, documenting outcomes, and supporting successful employment and education retention
• Support management by gathering needed data and generating reports
• Assist with new participant orientations and assembling all necessary informational materials or packets
• Respond to business phones including directing callers to appropriate staff, responding to voicemail messages within 24 hours of receipt, scheduling client appointments and reaching out to clients who fail to report for appointments
• Seek out process improvements to improve the company
• Manage and direct office communications

Qualifications

• Self-motivated and flexible team player
• Strong organizational, interpersonal, and communication skills
• Driven and comfortable multitasking
• Ability to recognize and solve problems as they arise
• Enjoy making connections with others both in person and over the phone
• High School or General Education Diploma or higher
• 1-2 years of clerical experience

Preferred qualifications

• Previous experience working with individuals from a diverse range of backgrounds