Talent & Culture Coordinator

About the role

The Talent & Culture Coordinator provides comprehensive administrative, operational, and human resources support to the Talent & Culture department. This role ensures the efficient execution of Talent & Culture processes, supports the full employee lifecycle, and facilitates seamless communication across departments while delivering exceptional service to associates, candidates, and leaders. The position requires a high level of discretion, organization, attention to detail, and the ability to manage multiple priorities in a fast-paced, service-driven environment.

Responsibilities

• Serve as the first point of contact for associates, candidates, and visitors entering the Talent & Culture department, ensuring a professional and welcoming experience.
• Maintain office organization, including filing systems, supply inventory, and administrative processes.
• Coordinate and distribute internal communications, including announcements, calendars, and associate-facing materials.
• Support the preparation and updating of signage, presentations, and communication boards in associate areas.
• Assist in maintaining cleanliness, organization, and presentation standards of administrative and Heart of House areas.
• Support the full employee lifecycle by assisting with onboarding, employment changes, and offboarding processes, ensuring all documentation is completed accurately and in a timely manner.
• Facilitate new hire onboarding, including completion of new hire documentation, I-9 employment eligibility verification (in compliance with federal and California law), and HRIS system entry.
• Maintain accurate, organized, and confidential employee records, including personnel files, employment eligibility documentation, benefits records, and background checks.
• Ensure all employee data and sensitive information are handled with the highest level of confidentiality and professionalism.
• Assist with recruitment activities, including coordinating interviews and conducting reference checks as assigned.
• Support benefits administration by assisting associates with enrollments and providing guidance on benefits-related inquiries.
• Prepare and assist in processing Talent & Culture documentation such as Personnel Action Forms (PAFs), status changes, employment verifications, and performance review notifications.
• Maintain accurate HRIS records and support data integrity by regularly auditing employee information and employment records.
• Assist in maintaining accurate records related to employee timekeeping, wages, and employment changes.
• Support compliance efforts by ensuring Talent & Culture processes align with company policies and employment standards, including equal employment opportunity and workplace conduct expectations.
• Monitor and track completion of required trainings, certifications, and compliance-related activities, following up with departments as needed.
• Support associate relations by responding to inquiries in a timely, professional, and service-oriented manner, and escalating concerns appropriately.
• Assist with coordination of training sessions, employee engagement initiatives, recognition programs, and internal events.
• Prepare and maintain Talent & Culture reports, trackers, and dashboards, ensuring data is accurate and up to date.
• Maintain awareness of scheduling and workforce practices to support proper administrative tracking and coordination with departments.
• Ensure all Talent & Culture activities are conducted with attention to detail, consistency, and adherence to established procedures and standards.
• Support departmental and cross-functional projects as assigned by the Director of Talent & Culture.
• Lead and assist with associate relations activities.
• Exercise independent judgment to resolve routine administrative and operational issues while escalating more complex matters appropriately.
• Perform other duties as assigned by the Talent & Culture Office.

Requirements

• 2–4 years of administrative or coordinator-level experience, preferably in Human Resources, hospitality, or a related field.
• Experience supporting Talent & Culture operations, recruitment, onboarding, or employee relations activities preferred.
• Bachelor's degree preferred.

Skills

• Strong organizational, multitasking, and time management skills.
• Exceptional interpersonal and communication skills.
• High level of professionalism, discretion, and confidentiality.
• Ability to prioritize in a fast-paced, luxury service environment.
• Detail-oriented with strong follow-through.
• Strong problem-solving and critical-thinking skills.
• Ability to build positive relationships with associates at all levels of the organization.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience with HRIS systems (ADP preferred).
• Typing proficiency (minimum 50–60 WPM preferred).
• Fluency in English and Spanish required.

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to lift up to 20 lbs.
• Ability to move throughout various work areas and interact with associates and guests.

Key Attributes

• Brand ambassador who embodies the company culture and values.
• Service-oriented mindset with strong emotional intelligence.
• Highly adaptable and proactive.
• Collaborative team player with a positive attitude.
• Demonstrates integrity and maintains strict confidentiality.
• Passionate about creating an exceptional associate experience.
• Independent self-starter.

Pay

The pay range for this position is $30.39 to $33.76 per hour. Decisions regarding individual salaries will be based on experience, type of hotel luxury experience, location, and education.