Talent and Culture Manager

Key Responsibilities

• Workforce Planning & Talent Strategy
• Develop and execute a comprehensive annual staffing plan aligned with business goals, seasonality, and occupancy forecasts
• Conduct annual and ongoing staffing needs assessments in partnership with Department Leaders
• Design and implement seasonal staffing strategies, including high-volume hiring plans to support peak periods
• Monitor workforce trends and develop proactive solutions to ensure talent readiness
• Talent Pipeline Development & Sourcing
• Build and maintain strong relationships with internal leaders, candidates, and external partners
• Create and implement innovative sourcing strategies and new staffing resources to attract diverse, qualified candidates
• Represent the resort at job fairs, community events, and workforce development initiatives
• Recruitment & Candidate Experience
• Lead full-cycle recruitment efforts to ensure timely filling of all open roles
• Coordinate interview scheduling and ensure a seamless, high-quality candidate experience
• Support high-volume and seasonal recruiting needs, stepping in as needed to meet hiring demands
• Drive improvements that enhance hiring manager satisfaction and candidate engagement
• Selection & Hiring Operations
• Ensure effective collaboration with hiring managers to support selection decisions
• Maintain strong communication throughout the hiring process
• Exercise sound judgment and escalate issues appropriately when needed
• Onboarding & Pre-Employment Processes
• Oversee new hire onboarding, including paperwork, HR systems entry, orientation coordination, and I-9 compliance
• Initiate and support immigration and housing processes as needed
• Ensure a smooth transition from candidate to employee with a strong first-day experience
• Process Improvement & Innovation
• Identify opportunities to enhance recruiting processes, tools, and systems
• Utilize data and insights to improve time-to-fill and overall hiring efficiency
• Generate and implement new ideas and creative staffing solutions to strengthen talent pipelines
• Lead talent acquisition projects focused on continuous improvement and operational excellence
• Reporting, Metrics & Operations
• Maintain Applicant Tracking System (ATS) data integrity and reporting
• Track and improve key metrics, including time-to-fill, quality of hire, and seasonal staffing effectiveness
• Manage recruiting expenses and assist with budget reconciliation
• Ensure compliance with all employment laws, regulations, and company policies

Qualifications - External

• Required Experience: 2-3 years of progressive experience in Talent Acquisition, Human Resources, or Resort Management, preferably in a fast-paced or hospitality environment
• Proven success in workforce planning, high-volume, and seasonal staffing
• Strong ability to build relationships and influence stakeholders at all organizational levels
• Demonstrated ability to generate innovative staffing solutions and process improvements
• Exceptional organizational, project management, and problem-solving skills
• Able to operate with urgency, adaptability, and sound decision-making
• Embolishes Hyatt’s Core Values - Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
• Preferred Experience: Bachelor’s degree in Human Resources, Business, Communications, or related field, HR certification (PHR, SHRM-CP/SCP, AIRS, or similar) a plus, or desire to work towards the certification
• Experience with workforce development programs, visa programs, or hospitality staffing initiatives is a plus