Talent Acquisition Specialist

Role Overview

We are seeking a driven and agile High-Volume Recruiter to support hiring within our Customer Care organization. This role is responsible for high-volume sourcing and screening activities to deliver qualified, interview-ready candidates to hiring leaders in a fast-paced, metric-driven environment.

Key Responsibilities

• High-Volume Sourcing & Screening
• Proactively build and maintain pipelines for technical and customer-facing roles across multiple markets
• Conduct structured, competency-based phone screens to assess candidate skills, experience, and motivation
• Present vetted candidates to hiring managers with clear summaries and recommendations
• Maintain weekly and monthly funnel activity targets (screens, submits, interview ratios)
• Support hiring velocity while protecting quality standards
• Pipeline & Requisition Management
• Manage multiple open requisitions across markets simultaneously
• Maintain consistent candidate flow to support hiring forecasts
• Monitor funnel metrics and escalate risks when pipeline gaps emerge
• Cook up interview scheduling and handoffs in partnership with recruiting support teams
• Ensure candidate movement aligns with established SLAs
• Stakeholder Partnership
• Partner with hiring managers to clarify role requirements and success profiles
• Provide market insights and candidate feedback to improve selection outcomes
• Communicate status updates, pipeline health, and hiring risks clearly and consistently
• Represent Talent Acquisition as a reliable, solution-oriented partner
• Data Integrity & Reporting
• Maintain accurate and timely documentation in SuccessFactors
• Utilize Microsoft 365 tools (Teams, Outlook, Excel, SharePoint) for collaboration and reporting
• Track and manage activity against KPIs and SLAs
• Ensure candidate records reflect accurate dispositioning and compliance standards
• Sourcing Execution
• Execute targeted outbound sourcing strategies (referrals, job boards, social platforms, community outreach, hiring events)
• Engage both passive and active candidates
• Contribute to ongoing sourcing strategy improvements
• Support hiring events and community recruiting initiatives as needed
• Continuous Improvement
• Follow standardized recruiting processes and contribute feedback for improvement
• Maintain consistency in screening quality and candidate experience
• Adapt quickly to changing hiring needs and business priorities
• Demonstrate ownership of performance metrics and personal development

Required Qualifications

• 1-3 years of recruiting experience, preferably in high-volume environments
• Experience sourcing and screening candidates across multiple channels
• Ability to manage competing priorities in a fast-paced setting
• Strong organizational and time management skills
• Clear and concise written and verbal communication skills
• Comfortable operating in a metric-driven environment

Technical Skills

• Experience with ATS platforms (SuccessFactors preferred)
• Proficiency with Microsoft 365 (Excel, Outlook, Teams, SharePoint)
• Able to interpret and manage recruiting performance metrics

Preferred Qualifications

• Experience supporting multi-location or geographically dispersed hiring
• Experience recruiting for field, technical, customer service, or sales roles
• Familiarity with operating within defined SLAs and performance metrics
• Exposure to telecom, home services, utilities, or installation environments