Talent Acquisition Specialist

About the role

The Talent Acquisition Specialist is a high-impact, strategic individual contributor role within the People Experience Team (PXT) at Customers Bank. This position is responsible for delivering enterprise-wide full life cycle recruitment in a highly regulated, dynamic, entrepreneurial, and fast-paced environment.

Responsibilities

• Own full lifecycle recruiting for complex, high-impact roles
• Deliver high-quality hires in competitive, niche talent markets
• Build deep pipelines for recurring and business-critical roles
• Partner with leadership to translate business goals into hiring strategies and plans
• Identify talent gaps and build forward-looking pipeline strategies
• Contribute to resource planning, hiring forecasts, and related process frameworks
• Advise leaders on talent availability, compensation, and competitive dynamics
• Push back when needed to drive better hiring decisions, not just faster ones
• Own and evolve recruiting metrics (quality of hire, time-to-fill, pipeline health, source effectiveness)
• Use data to identify bottlenecks and continuously improve outcomes
• Build dashboards and insights to inform executive decision-making
• Research, evaluate, and recommend AI-enabled recruiting tools and workflows
• Leverage AI and data to improve sourcing precision, speed, and candidate quality
• Establish best practices for ethical, compliant, and effective AI usage in hiring

Requirements

• 8+ years of full lifecycle recruiting experience in high-growth, complex environments
• Proven success hiring technical and specialized talent, at all levels
• Advanced sourcing and talent mapping capabilities
• Data-driven mindset with ability to turn insights into action
• Experience influencing stakeholders, at all levels, and driving alignment
• Experience with modern ATS platforms (Workday preferred)

Qualifications

• Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered

Skills

• Owner – you take responsibility for outcomes, not activity
• Low ego, high impact – you influence through credibility, not title
• Builder – you create structure where none exists
• Resilient – you navigate ambiguity and push through obstacles
• Direct – you give and receive feedback in a high-performance culture

Benefits

• Equal opportunity employer
• Reasonable accommodations for qualified individuals with disabilities
• Diversity statement

Pay

• Competitive salary commensurate with experience

Schedule

• Full-time position