Talent Acquisition Specialist (6514)

About the role

At MetroStar, we strive to maintain integrity in all our communications. It is important to note that all official interactions are conducted through our designated channels. Any communication received from an email address other than @metrostarcareers.com should be considered suspicious and should be reported to us immediately.

Responsibilities

• Manage customer inquiries and resolve issues efficiently.
• Handle escalated customer complaints and provide satisfactory resolutions.
• Collaborate with cross-functional teams to improve service delivery.
• Contribute to enhancing customer satisfaction metrics.

Requirements

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum 2 years of relevant customer service experience.
• Strong problem-solving and communication skills.
• Ability to work independently and manage multiple tasks simultaneously.

Qualifications

• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office Suite.
• Experience with CRM systems preferred.

Skills

• Customer service excellence.
• Technical proficiency with CRM tools.
• Adaptability to changing customer needs.

Benefits

• Comprehensive health insurance coverage.
• Flexible work schedule options.
• Professional development opportunities.
• Annual performance bonuses.

Pay

The salary range for this position is $50,000 - $60,000 annually, commensurate with experience.

Schedule

This role offers a flexible schedule with the option to work remotely up to 50% of the time.

Benefits

• Health insurance coverage.
• Flexible work schedule.
• Professional development opportunities.
• Annual performance bonuses.