Talent Acquisition Manager

Talent Acquisition Manager

Position Summary
Diamond Braces is seeking a Talent Acquisition Manager to build and lead recruiting efforts across more than 50 orthodontic offices throughout the Tri-State. This position is responsible for ensuring every office has the talent needed to achieve operational goals.

Essential Functions

• Recruiting Strategy & Workforce Planning
• Develop and execute recruiting strategies
• Forecast hiring needs and workforce demands
• Create sourcing strategies for difficult-to-fill positions
• Maintain active candidate pipelines for critical roles
• Talent Acquisition
• Recruit and hire Treatment Coordinators, Dental Assistants, Office Managers, Client Relations Representatives, Billers, Orthodontists, General Dentists, and other operational support positions
• Develop and execute sourcing strategies across job boards, LinkedIn, social media platforms, community outreach, networking events, professional associations, schools, and local recruiting partnerships
• Build and manage a structured employee referral program to increase candidate quality and reduce hiring costs
• Create recruiting campaigns across Facebook, Instagram, LinkedIn, Indeed, and other digital channels to attract passive and active candidates
• Establish and maintain talent pipelines for critical and hard-to-fill positions
• Conduct structured interviews and candidate evaluations using standardized hiring criteria
• Present qualified candidates to hiring managers and guide the selection process
• Manage the candidate experience from application through onboarding to ensure a positive and professional hiring process
• Monitor recruiting source effectiveness and continuously optimize sourcing strategies based on hiring results, retention, and cost per hire
• Develop relationships with local schools, colleges, training programs, and community organizations to create ongoing candidate pipelines
• Recruiting Operations
• Manage and optimize the Applicant Tracking System (UKG)
• Ensure recruiting processes are standardized across all locations
• Monitor recruiter productivity and performance
• Develop recruiting workflows, scorecards, and hiring standards
• Maintain compliance with company policies and employment laws
• Analytics & Reporting
• Develop recruiting KPIs and performance metrics
• Create and monitor recruiting dashboards using UKG and Power BI
• Analyze recruiting effectiveness by source, location, recruiter, and position
• Identify trends impacting hiring performance and turnover
• Present recruiting performance reports to executive leadership
• Leadership & Accountability
• Train and develop recruiters and hiring managers
• Establish hiring manager service level expectations
• Monitor hiring manager responsiveness and compliance
• Conduct recruiting audits and process reviews
• Drive continuous improvement initiatives throughout the recruiting function

Qualifications

• Bachelor's degree preferred
• 5+ years of recruiting, talent acquisition, workforce planning, or recruiting operations experience
• Experience supporting multiple locations
• Experience hiring customer-facing employees
• Experience with high-volume recruiting environments
• Strong interviewing and candidate assessment skills
• Experience with ATS platforms; UKG experience preferred
• Experience with reporting tools such as Power BI, Tableau, or similar platforms
• Strong analytical and problem-solving skills
• Excellent communication and leadership abilities

Preferred Backgrounds

• Candidates from the following industries are strongly encouraged to apply: Retail Operations, Hospitality, Restaurant Groups, Multi-Unit Service Organizations, Healthcare Operations, Call Centers, Customer Service Organizations

Key Performance Indicators (KPIs)

• Time to fill open positions
• Average offer acceptance rate
• Recruiter productivity
• Candidate pipeline health
• Hiring manager responsiveness
• Source effectiveness
• Cost per hire
• New hire retention rates (30/60/90-day)

Compensation & Benefits

• Competitive base salary from $85,000 to $115,000 based on experience
• Performance-based bonus opportunity
• Health benefits
• Paid time off
• Professional development opportunities
• Career growth within a rapidly expanding organization

Why Join Diamond Braces

• Diamond Braces is one of the largest orthodontic organizations in the Northeast
• We are building scalable systems, developing future leaders, and creating opportunities for growth across our organization
• This position offers the opportunity to directly influence the future workforce of a rapidly growing company while building a world-class talent acquisition function