Talent Acquisition Manager

Position Overview

The Talent Acquisition Manager is responsible for leading full-cycle recruitment efforts to attract and hire top Loan Officer talent while partnering closely with branch leadership to execute strategic talent acquisition initiatives that support business growth.

Job Responsibilities

• Lead full-cycle recruitment for Loan Officer roles, including sourcing, screening, interviewing, candidate assessment, offer presentation, and onboarding coordination.
• Partner with hiring managers and leadership to develop and execute talent acquisition strategies aligned with business goals and workforce needs.
• Build and maintain a robust, highly qualified talent pipeline through proactive sourcing, networking, and market research.
• Ensure a fair, consistent, and inclusive hiring process aligned with CCM policies and best practices.
• Deliver a professional, timely, and engaging candidate experience, ensuring clear communication and a positive impression throughout the hiring lifecycle.
• Promote CrossCountry Mortgage’s employer brand across multiple channels (e.g., social media, job fairs, industry events) to attract top talent.
• Track, analyze, and report on recruiting metrics to inform continuous improvement and support data-driven hiring decisions.
• Collaborate with leadership to forecast hiring needs and develop proactive recruiting plans to support business growth and production goals.
• Support onboarding and early-stage retention efforts by partnering with leadership to ensure a smooth transition and integration of new hires.
• Maintain knowledge of mortgage industry trends, competitor hiring activity, and compensation benchmarks to remain competitive in talent acquisition efforts.

Qualifications And Skills

• High School Diploma or equivalent.
• 5+ years of recruiting experience, preferably within mortgage, financial services, or sales-driven environments.
• Experience using applicant tracking systems (ATS) and CRM tools.
• Experience maintaining a professional network, preferred.
• Advanced networking and relationship-building skills.
• Excellent communication, collaboration and negotiation skills.
• Skilled at prioritizing and organization to manage multiple engagements weekly.
• Proficient with Microsoft Office (i.e., Word, Excel, Outlook, PowerPoint).

Benefits

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.