Tag & Title Clerk

Starting base compensation for this position is $18.82 to $24.07 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. This position is eligible to earn incentive pay, averaging $162.00 - $580.00 per month.

Schedule

• Monday to Friday, 8AM to 6PM
• Saturday, 8AM to 5PM
• 37.5-hour work week
• No Sundays

Full-time retail associates can accrue up to three weeks of paid time off during the first year.

Location

16045 Shady Grove Rd, Gaithersburg, MD 20877

Responsibilities

• Process driver’s license and vehicle registration applications
• Answer and provide guidance on state-specific regulations for driver licenses and vehicle titling/registration
• Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals
• Answer incoming overflow calls for Roadside Assistance during peak call volumes
• Serve as backup by assisting with cashiering and IDEMIA services if applicable

Requirements

• Required previous sales and customer service experience, with an ability to drive results and exceed expectations
• Previous working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work is preferred
• Effective written and oral communication skills
• Proficiency in navigating multiple websites and programs in a fast-paced retail environment
• Notary Public designation or ability to obtain and maintain one within six months of employment
• Ability to complete all required training workshops for Title Service Agents
• High school diploma or equivalent
• Satisfactory pre-employment and post-employment screening results, including criminal, drug, and state/vendor-specific screenings

Benefits

• Medical, dental, and vision plan options
• Up to 2 weeks of paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within the first year
• Paid company holidays
• Company-provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year