Tag & Title Clerk

Job Summary

AAP Club Alliance is actively hiring for an experienced full-time Tag and Title Clerk. The position offers a starting base compensation of $18 to $23.02 hourly, with potential for incentive pay. Store hours are Monday through Friday, 8 AM to 6 PM, and Saturday, 8 AM to 5 PM, with a 37.5-hour work week. Full-time associates accrue up to three weeks of paid time off during their first year.

What Our Tag and Title Clerks Do

• Process driver's license and vehicle registration applications
• Answer and provide guidance to inquiries pertaining to state-specific regulations on driver licenses and/or vehicle titling and registration applications
• Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery
• Serve as backup by assisting in the functions of Cashiering and IDEMIA services if applicable

Requirements

• Previous sales and customer service experience, with an ability to drive results and exceed expectations
• Previous working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work is preferred
• Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships
• Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment
• Showcase notary public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment
• Showcase proficiency in completing required training workshops for Title Service Agents
• High school diploma or equivalent required
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings

Benefits

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.