TABLE GAMES TRAINER

About the role

The Table Games Trainer/Pit Supervisor is primarily responsible for the development, implementation, oversight, and continuous improvement of the Table Games training program, with a focus on onboarding new Table Games Team Members and maintaining and elevating the performance of current Table Games Team Members.

This role ensures that Dealers, floor personnel, and supervisory staff consistently demonstrate proper game procedures, technical proficiency, regulatory compliance, and a high-level guest experience in accordance with Enterprises’ policies and applicable State and Tribal regulations.

Responsibilities

• Develops, implements, and manages the Table Games training program to ensure Dealers and floor personnel consistently demonstrate correct skills, techniques, and procedures in accordance with approved policies and regulations.
• Maintains full responsibility and supervisory authority over the classroom environment and all trainees, including attendance, conduct, performance standards, and compliance with Enterprises’ policies and gaming regulations.
• Creates and executes a strategy to monitor, evaluate, and improve Dealer and Floorperson skill levels, proactively identifying training needs and addressing skill gaps.
• Oversees audition and training enrollment processes, including scheduling, evaluation, communication of outcomes, and reporting.
• Provides regular updates to Table Games management regarding training progress, outcomes, attendance, and any performance or behavioral concerns.
• Maintains accurate and complete training records, evaluations, attendance documentation, and trainee progress reports.
• Ensures the secure handling, storage, and transport of chips, cards, layouts, and materials used during training activities.
• Ensures Table Games new hires receive orientation and training specific to Table Games policies and procedures.
• Functions in a supervisory capacity on the casino floor, independently overseeing Dealers and Floorpersons to ensure proper game operation, guest service, and compliance with approved procedures and regulations.
• Makes immediate decisions with confidence regarding table play by applying Table Games procedures and approved rules.
• Serves as a key link between instructional standards and real-time operational execution.
• Oversees the classroom environment and all trainees, ensuring all trainees adhere to Enterprises’ policies, departmental standards, attendance requirements, and gaming regulations.
• Provides coaching, guidance, and on-the-spot instruction to Dealers and support staff to ensure consistent job performance and procedural accuracy.
• Coordinates the handling of security-related issues with the Table Games Shift Manager as needed.
• Relays pertinent operational and guest-service information to incoming supervisors prior to breaks and at shift change.
• Assists with ensuring proper table area conditions, including coordination with housekeeping and food and beverage support staff.
• Immediately reports deviations from standard procedures and documents all irregular incidents in accordance with departmental procedures and Enterprise policy.

Requirements

• High school diploma or GED required.
• Minimum of three (3) years of verified experience dealing and/or supervising Craps, Roulette, and Blackjack in a regulated Table Games environment.
• Minimum of three (3) years of documented experience conducting formal Table Games training in Craps, Roulette, and Blackjack, including new hire onboarding, refresher training, remedial instruction, and/or introduction of new or revised games or procedures.
• Minimum of three (3) years of progressive supervisory experience within a Table Games operation, with direct responsibility for Team Member performance, compliance, and operational oversight.
• Demonstrated experience developing, delivering, and maintaining structured training programs, including lesson plans, curriculum materials, trainee evaluations, and training records.
• Demonstrated experience supervising Dealers and Floorpersons; experience providing functional oversight or coaching to supervisory staff during training activities preferred.
• Demonstrated working knowledge of Table Games procedures, internal controls, game protection standards, and applicable State, Tribal, and Federal gaming regulations, including Title 31 requirements.
• Experience coordinating or managing a multi-game or department-wide Table Games training program in a casino or integrated resort environment preferred.
• To perform this job successfully, an individual should have above-average PC skills and be able to independently create, maintain, and manage training-related documentation and records. Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint is required, including the ability to develop training materials, track attendance and performance, manage schedules, and communicate effectively with Team Members and management.