Table Games Supervisor (Horseshoe)

Responsibilities

• Open and close table games in assigned area verifying count as provided by the dealer.
• Inspect card decks prior to play.
• Track and record player buy-ins, wins, losses and bet amounts.
• Monitor bets and payouts and correct as needed.
• Complete rating cards for players.
• Initiate and verify fills to tables.
• Provide complimentary items to guest as requested in accordance with policies and procedures.
• Investigate and resolve guest complaints or concerns in accordance with standard procedures.
• Perform performance management of team members to include performance coaching, training and development, documentation, performance appraisals, etc.
• Ensure the overall integrity of daily operations.
• Model regulatory, departmental and company policies and procedures.
• Present oneself as a credit to Caesars and encourage others to do the same.

Qualifications

• Good oral and written communication skills including tact when dealing with difficult customers.
• Fluent and literate in English.
• Excellent interpersonal skills and organizational ability.
• Proficient in Excel, Word, Power Point, Access and Microsoft Outlook.
• Able to prioritize multiple projects and meet strict deadlines.
• Able to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
• Able to stand and walk, and mobility to move easily around entire property for entire shift.
• Able to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• Able to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

About the role

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.