Table Games Sup

Position Summary

The Table Games Supervisor provides direct supervision of the assigned pit area of the table games operations, during their assigned shift. Monitors and enforces all policies and procedures as outlined in department and company manuals, as well as in accordance with Internal Controls Policies and Procedures and state regulations. The Table Games Supervisor is responsible to foster an environment that rewards Team Members for providing Hometown Hospitality and delivering Fun.

General Accountabilities

• Mentor, coach, advocate for the Team Member, advocate for the company and be a Hospitality champion.
• Assume overall responsibility for the effective gaming service activities for a designated area or pit.
• Reports shift activity on a daily basis and coordinates with other shifts, including customer activity and play, game drop and any unusual activity.
• Affords assistance and dealer correction to maintain control and direction of games in progress.
• Maintain constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity.
• Maintain game security and protect company assets at all times.
• Maintain awareness of how each game stands with respect to player limits, special guests, gains/losses, and dealer performance.
• Provide and monitor on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance.
• Complete understanding and adherence to Team Member policies including, but not limited to, coaching and counseling staff and the use of the progressive discipline to modify performance.
• Enthusiastically support, actively promote and demonstrate superior customer service in accordance with department and company standards and programs.
• Effectively communicate to ensure that consistent, accurate and timely information is provided to all shifts.
• Handle customer concerns and requests.
• Address and manage complaints, or concerns from Team Members.
• Utilize effective communication tools to ensure that consistent, accurate and timely information is provided through the shifts.
• Ensure that staff behavior and appearance are in compliance with established standards.
• Maintain complete confidentiality of all company information at all times.
• Perform all job duties in a safe and responsible manner.
• Perform other duties as may be assigned by department and/or company management.

Job Qualifications

• Must be 21 years of age or older to apply.
• Experience in table games operations and thorough knowledge of all casino games.
• Results oriented, hands-on professional with the ability to interact effectively with the public, staff and colleagues.
• High School Diploma or equivalent required, four (4) year college degree or university preferred; and/or a minimum of 2 years of experience in a comparable table games position or equivalent combination of education and experience is preferred.
• Excellent communication skills both written and oral.
• Ability to read, analyze, interpret and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos; effectively present information and respond to questions from groups of managers or staff, guests and the general public.
• Working knowledge of Excel and Word required.
• Attention to detail and accuracy.
• Maintain confidential information.