Table Games Dealer (Part Time)

About the role

We are seeking talented individuals who believe in having fun and want to be part of an exciting industry. Join us at PENN Entertainment where you'll work with a diverse group of coworkers who are passionate about helping people find and have more fun. We care about your career growth and provide the support you need to expand your possibilities.

Responsibilities

• Dealer Duties - ($12.14 per hour plus tips, $15.16 when training)
• Acknowledges, greets, and converses in English with all guests; helps and information to anyone showing an interest in gaming.
• Provides fast, flawless, personalized service to players.
• Consistently builds and maintains rapport with guests.
• Knowledge of all aspects of the games dealt.
• Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.
• Counsels and trains new dealers.
• Ensures appropriate game protection.
• Ensures appropriate game pace for all players.
• Ensures payouts are made quickly and accurately.
• Fills and credits tables by verification of cheques.
• Opens and closes tables according to established guidelines and procedures.
• Maintains strict confidentiality in all company matters.
• Supervisory Duties - (Pay Rate $28.00 per hour)
• Ensure enforcement of game procedures and policies as outlined in the company and departmental manuals, and in accordance with Internal Controls, monitors for compliance.
• Tracks guest play and relays all pertinent information to the immediate supervisor.
• Settles minor disputes and guest concerns in a professional and timely manner, escalates to immediate supervisor when necessary.
• Informs immediate supervisor and Surveillance team of unnatural or irregular play.
• Reports significant cash and cheque transactions.
• Ensures compliance with Title 31 requirements and processes.
• Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.
• Verifies table inventories and effectively manages table limits.
• Responsible for the overall integrity of daily pit section operations on assigned shift.
• Maintains knowledge of the status of all assigned games relative to win/loss ratios, as well as significant players and action.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Promote a positive environment for all guests and team members to promote the return visit of guests and achieve job satisfaction for all team members.
• Ensures team members have the tools needed to do their jobs to maximize efficiency.
• Maintains strict confidentiality in all departmental and company matters.
• Provide visible leadership in gaming operation areas.
• Ability to observe and identify suspected advantage players, as well as to observe and direct actions of subordinates.
• Complete knowledge of all games on the casino floor, including rules and advantage play methods.
• Strong understanding of theoretical win.
• Strong understanding of at least one count system and basic strategy.
• Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Knowledge of all office machines and tools.
• Must have the ability to interact with guests, team members, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

Requirements

• 1 years’ experience as a dealer.
• Ability to communicate effectively with supervisors and peers alike.
• Excellent Team Member and customer relations skills.
• Strong math skills.
• Able to work any shift or hours.
• Able to obtain and maintain a Colorado Support Gaming License.
• Strong problem solving, mediation, coaching, and consulting skills.
• Strong written and verbal communication skills.
• Knowledgeable of applicable state gaming laws and regulations.
• Required 1 year experience dealing in high volume games in Roulette, Blackjack, and Baccarat.
• 2 years’ experience in high volume Craps games (Craps is not a required game).
• Able to sustain a high level of confidentiality and professionalism.
• Able to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Able to work collaboratively and communicate effectively with guests.
• Highly organized and detail-oriented.
• MUST be able to obtain/maintain Colorado Support Gaming license : https://sbg.colorado.gov/gaming-support-license

Qualifications

• High school diploma or equivalent.
• Valid Colorado Driver’s License.
• Ability to lift up to 50 lbs.
• Ability to pass a background check.

Skills

• Knowledge of all office machines and tools.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Knowledge of all office machines and tools.
• Ability to interact with guests, team members, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

Benefits

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members.
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.
• Discounted Casino bus tickets.
• Discounted RTD EcoPass.
• Hot meal served by the Leadership Team once a month.
• 20% discount for Starbucks, Ara Spa, and all food outlets.
• 100% Colorado Gaming License reimbursement after 90 days of employment.
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services.
• Education reimbursement program and Annual Scholarship Program.
• Career development opportunities.

Pay

Starting Salary: $12.14 to $28.00 per hour, plus tips.

Schedule

Shifts may vary based on business needs.