T Mobile Authorized Retailer Sales Associate

Luna Wireless is one of the largest Authorized T-Mobile Retailers in the US, seeking candidates with hustle and ambition for unlimited potential. Full-time and part-time positions available. Bilingual Spanish speakers preferred but not required.

About the role

Retail Sales Representatives (RSR) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around products and services, immersing themselves in customer connections to uncover needs and recommend solutions. This is a learning role where new associates build skills and proficiencies while completing new employee training.

Responsibilities

• Build proficiency in serving and selling to customers while providing a world-class experience and building loyalty by:
  • Helping customers continue their shopping journey, whether online, through Customer Care, or in-store.
  • Providing hands-on demonstrations of the latest technology.
  • Side-by-side selling to find personalized solutions beyond basic devices and service plans, including accessories and IoT devices.
  • Approaching service and sales needs with composure, integrity, and compassion.
• Use digital tools in interactions and onboarding to demonstrate:
  • T-Mobile’s expanding coverage and lightning-fast LTE network.
  • How T-Mobile plans and services help customers live unlimited and stay connected.
• Complete training on T-Mobile’s in-store experience, new skills, processes, and system knowledge.
• Maximize time on shift by learning about wireless and technology innovations between customer interactions.
• Establish relationships with T-Mobile employees across channels to:
  • Collectively own the customer experience and resolve issues seamlessly.
  • Identify and hand off small business leads.
  • Support team initiatives and create an inclusive environment.

Qualifications

• Passionate customer advocate with a desire to connect authentically and enjoy the process.
• Competitive drive and ability to succeed in a fast-paced sales environment.
• Willingness to collaborate with peers and store leaders, learning and sharing ideas while serving customers.
• Effective at balancing customer needs and performance goals.
• 6 months of customer service and/or sales experience (retail environment preferred).

Requirements

• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.
• Bilingual candidates encouraged to apply.

Benefits

• Competitive base pay plus commission.
• 401(k) plan.
• Medical, dental, and vision insurance.
• Generous paid time-off programs.
• Phone service discounts.
• Opportunity for advancement and career growth.
• Training and development.
• Wellness resources.
• Bonus based on performance.
• Donation matching.
• Employee discounts.
• Flexible schedule.

Luna Wireless fosters a diverse, inclusive, and authentic workplace. We encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, LGBTQ+ individuals, and parents to apply. We are an equal opportunity employer.