T Mobile Authorized Retailer Sales Associate

Job Summary

Serve customers picking up where they left off in their shopping journey, whether online, through Customer Care or in-store. Explore individual needs and provide hands-on demonstrations of the latest technology in-store. Approach service and sales needs with composure, integrity, and compassion. Understand why T-Mobile plans and services are ideal for customers' needs and locations.

Responsibilities

• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and hand off small business leads.
• Support team initiatives and create an inclusive environment.
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
• Effectively balance customer needs and performance goals.

Requirements

• 6 months of customer service and/or sales experience, Retail environment preferred.
• At least 18 years of age
• High School Diploma or GED

Qualifications

• Legally authorized to work in the United States
• Bilingual candidates encouraged to apply

Benefits

• Competitive base pay plus commission
• Benefits for part-time and full-time associates
• 401K Plan
• Medical, dental and vision benefits
• Generous paid time-off programs
• Phone service discounts

Skills

• Effective communication
• Customer service skills
• Ability to learn quickly
• Problem-solving skills
• Teamwork

Benefits

• Opportunity for advancement
• Training & development
• Wellness resources

Pay

• Competitive base pay plus commission

Schedule

• Flexible schedule