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Jobs · Business Development · Maryland

T Mobile Authorized Retailer Sales Associate

GP Mobile · Gwynn Oak, MD · 3 wk ago
On-siteBusiness DevelopmentPart-time

Luna Wireless is one of the largest Authorized T-Mobile Retailers in the US, seeking candidates with hustle and ambition for unlimited potential. Full-time and part-time positions are available. Bilingual Spanish speakers are preferred but not required.

About the role

Retail Sales Representatives (RSR) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They act as brand ambassadors, building energy and excitement around products and services. This role thrives in a fast-paced environment where technology, customer needs, and retail experiences continuously evolve. RSRs immerse themselves in customer connections, building and deepening relationships while uncovering needs and recommending solutions. This is a learning role where new associates proactively build skills and proficiencies, including completing new employee training.

Responsibilities

  • Build proficiency in serving and selling to customers while delivering a world-class experience and fostering loyalty by:
    • Helping customers continue their shopping journey, whether online, through Customer Care, or in-store.
    • Providing hands-on demonstrations of the latest technology.
    • Side-by-side selling to find personalized solutions beyond basic devices and plans, including unique accessories and IoT devices.
    • Approaching sales and service needs with composure, integrity, and compassion.
  • Use digital tools in interactions and onboarding to demonstrate:
    • T-Mobile’s expanding coverage and lightning-fast LTE network.
    • How T-Mobile plans and services enable customers to live unlimited and stay connected.
  • Complete training on T-Mobile’s in-store experience, new skills, processes, and system knowledge.
  • Maximize time on shift by learning about wireless and technology innovations between customer interactions.
  • Establish relationships with T-Mobile employees across channels (business and customer service) to:
    • Collectively own the customer experience and resolve issues seamlessly.
    • Identify and hand off small business leads.
    • Support team initiatives and foster an inclusive environment.

Qualifications

  • Passionate customer advocate with a desire to connect authentically and enjoy the process.
  • Competitive drive and ability to succeed in a fast-paced sales environment.
  • Willingness to collaborate with peers and store leaders, sharing ideas while serving customers and resolving issues.
  • Ability to balance customer needs with performance goals.
  • 6 months of customer service and/or sales experience (retail environment preferred).
  • At least 18 years of age.
  • Legally authorized to work in the United States.
  • High School Diploma or GED.
  • Bilingual candidates encouraged to apply.

Benefits

  • Competitive base pay plus commission.
  • 401(k) plan.
  • Medical, dental, and vision insurance.
  • Generous paid time-off programs.
  • Phone service discounts.
  • Opportunity for advancement and career growth.
  • Training and development.
  • Wellness resources.
  • Bonus based on performance.
  • Donation matching.
  • Employee discounts.
  • Flexible schedule.

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