T Mobile Authorized Retailer Sales Associate

Luna Wireless is one of the largest Authorized T-Mobile Retailers in the US, seeking candidates with hustle and ambition for unlimited potential. We offer full-time and part-time positions, with a preference for bilingual Spanish speakers (though not required).

About the role

Retail Sales Representatives (RSR) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They act as brand ambassadors, building energy and excitement around products and services. This role thrives in a fast-paced environment where technology, customer needs, and retail experiences continuously evolve. RSRs immerse themselves in customer connections, building and deepening relationships while uncovering needs and recommending solutions. This is a learning role where new associates proactively build skills and proficiencies, including completing new employee training.

Responsibilities

• Build proficiency in serving and selling to customers while delivering a world-class experience and fostering loyalty by:
  • Helping customers continue their shopping journey, whether online, through Customer Care, or in-store.
  • Providing hands-on demonstrations of the latest technology.
  • Side-by-side selling to find personalized solutions beyond basic devices and plans, including accessories and IoT devices.
  • Approaching sales and service with composure, integrity, and compassion.
• Use digital tools in interactions and onboarding to demonstrate:
  • T-Mobile’s expanding coverage and lightning-fast LTE network.
  • How T-Mobile plans and services enable customers to live unlimited and stay connected.
• Complete training on T-Mobile’s in-store experience, new skills, processes, and system knowledge.
• Maximize time on shift by learning about wireless and technology innovations between customer interactions.
• Establish relationships with T-Mobile employees across channels (business, customer service) to:
  • Collectively own the customer experience and resolve issues seamlessly.
  • Identify and hand off small business leads.
  • Support team initiatives and foster an inclusive environment.

Requirements

• At least 18 years of age and legally authorized to work in the United States.
• High School Diploma or GED.
• 6 months of customer service and/or sales experience (retail environment preferred).
• Passionate customer advocate with a desire to connect authentically and have fun.
• Competitive drive and ability to succeed in a fast-paced sales environment.
• Willingness to collaborate with peers and store leaders while serving customers and resolving issues.
• Effective at balancing customer needs and performance goals.
• Bilingual candidates encouraged to apply.

Benefits

• Competitive base pay plus commission.
• 401(k) plan.
• Medical, dental, and vision insurance.
• Generous paid time-off programs.
• Phone service discounts.
• Donation matching.
• Employee discounts.
• Flexible schedule.
• Opportunities for advancement and career growth.
• Training and development programs.
• Wellness resources.
• Bonus based on performance.