Systems Technician
Integris · Worcester, MA · 2 wk ago
HybridFull-time
About the role
As an Integris Systems Technician (ST), you will provide frontline technical support for single end-user level issues, including personal computers, printers, and Windows applications. You will serve as the initial point of contact for client technical assistance, managing inquiries received through email or the client portal. This role may be performed from the service desk or in the field.
Responsibilities
- Manage service intake via email and the client portal.
- Conduct basic troubleshooting for non-complex issues within single-user system environments.
- Document troubleshooting activities accurately within the ticketing system.
- Support Professional Services with client onsite deployment as needed.
- Adhere to established client support documentation.
Requirements
- Possession of A+ and/or O365 Fundamentals certification, or equivalent on-the-job experience.
- High School Diploma/GED or equivalent qualification.
- Preferably, a minimum of 1 year of service-related experience.
- Basic infrastructure and troubleshooting skills.
- Valid driver's license.
Benefits
- Medical, Dental, and Vision Insurance
- 401K Retirement Plan
- Minimum 4 Weeks of Paid Time Off (PTO)
- Birthday PTO
- Paid Holidays
- Paid Time Off for Volunteering
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Supplemental Insurance
- Employee Assistance Program