Systems Technician

Primary Responsibilities

• Maintain Physical Technology Inventory, Including Laptops, Monitors, Keyboards, Mice, Desk Phones, And Cables for Both In-Office and Virtual Staff
• Manage Receiving, Shipping, and Internal Distribution of IT Equipment
• Administer Amazon and UPS Accounts for Equipment Procurement, Tracking, and Accountability
• Communicate Expected Delivery Dates and Equipment Status to Internal Teams
• Serve as Initial Point of Contact for IT Support Inquiries Via Zoho Desk Ticketing System
• Troubleshoot and Resolve Hardware, Software, and Network Issues in a Timely Manner
• Support Hardware Setup, Configuration, And Enrollment / Deployment of New and Existing Users Via Microsoft Intune
• Support Employee Lifecycle Processes, Including Hardware Deployment, Account Provisioning in Active Directory / Entra ID, Access Revoking, and Equipment Retrieval
• Develop and Maintain Knowledge Base Articles for Both End Users and IT
• Support and Troubleshoot In-Office Infrastructure Across Wi-Fi, AV, Etc.
• Perform Other Duties as Assigned

Required/Minimum Qualifications

• Minimum of 2 Years of Hands-On Experience in Hardware Support or Technical Support Roles
• Minimum of 1 Year of Experience in Technology Inventory Management
• BS / BA in IT, Computer Science, or a Related Field (Preferred, but Not Required)
• Strong Computer Skills with the Ability to Identify and Troubleshoot Technology Issues
• Experience with Both Apple and Windows Platforms; Proficiency with Microsoft 365 Required
• Familiarity with Endpoint / MDM Platforms Such as Microsoft Intune is Preferred
• Experience Working within a Ticketing System (JIRA, Zoho, Freshservice, or Similar) is Preferred
• Experience with Active Directory or Entra ID for User or Group Management is Preferred
• Working Knowledge of Data Networking Concepts, Including LAN / WAN, VPN, VLANs, Wi-Fi
• Basic Audio / Video Setup and Troubleshooting Knowledge
• Able to Communicate Effectively with Users Across Varying Levels of Technical Proficiency
• Strong Attention to Detail, Problem-Solving, and Decision-Making Abilities