Systems Support Technician

We deliver the goods: competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, and Paid Time Off. Growth opportunities performing essential work to support America’s food distribution system. Safe and inclusive working environment, including a culture of rewards, recognition, and respect.

About the role

The Warehouse Systems Support Technician provides frontline technical support for operational systems used in warehouse and transportation environments. This role focuses on maintaining and troubleshooting equipment such as forklift-mounted devices, handheld scanners, and other warehouse technology tools. The technician works closely with operations teams to ensure systems are functioning effectively to support daily logistics and distribution activities.

Responsibilities

• Provide Tier 1 technical support for warehouse systems including scanners, printers, mobile devices, and other operational technology.
• Respond to support requests from warehouse and transportation personnel via ticketing system, phone, or in-person.
• Troubleshoot and resolve issues related to hardware and software used in warehouse operations.
• Perform routine maintenance and updates on warehouse technology equipment.
• Collaborate with operations teams to escalate and resolve complex issues.
• Ensure compliance with safety and operational procedures while working in warehouse environments.
• Assist with deployment and configuration of new devices and systems in the warehouse.
• Perform other related duties as assigned.

Requirements

• High School Diploma/GED or equivalent experience.