Systems Support Specialist

About the Role

Scientific Games is the global leader in lottery games, sports betting, and technology, and the partner of choice for government lotteries. The Systems Support Specialist serves as the primary technical point of coordination between the Lottery and internal development and systems teams, supporting the execution and delivery of approved technical solutions. This role focuses on the configuration, integration, testing, and operational support of promotions, digital content, system interfaces, and data exchanges across multiple platforms and environments.

Responsibilities

• Support execution and operational management of technical solutions across systems, interfaces, and environments in support of Lottery needs.
• Coordinate with development teams to support configuration, testing, and deployment of system functionality to production.
• Configure, validate, and support system interfaces and data flows to ensure accurate and timely information delivery.
• Maintain system components and environments, ensuring approved production software versions and stability.
• Track implementation activities, testing cycles, and deployment readiness using defined procedures.
• Validate production changes prior to release, ensuring data integrity and operational readiness.
• Partner with Systems and Operations teams to support QA, UAT, deployments, and post-release support.
• Collaborate with Product and Sales Analytics teams to support system needs driven by business priorities and performance trends.
• Create and distribute files, data extracts, and reports for cross-functional and lottery use.

Requirements

• Bachelor’s degree in a related field preferred.
• 5 to 8 years of related experience.

Skills

• Configuration, integration, and testing of technical solutions.
• Operational support of system interfaces and data exchanges.
• Cross-system reporting and data extract creation.
• Issue triage and resolution to ensure stable, reliable technical solution execution.

Pay

$94,000 annually

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities including close and distance vision, and the ability to adjust focus while working with computer and business equipment.

Work Conditions

As a condition of employment, certain employees may be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation, or contracts.