Systems Support Specialist

About the role

Join Trimble B2W in Portsmouth, where your problem-solving prowess and passion for customer success will directly impact global infrastructure projects through our unified ONE Platform. We are looking for an ambitious "visionary pragmatist" who thrives on taking ownership of every customer interaction and turning technical hurdles into seamless solutions!

Key Exciting Responsibilities

• Champion Customer Success: Provide expert-level support via phone and screen-sharing to help clients navigate configuration, product functionality, and hosted services.
• Master Technical Troubleshooting: Dive deep into system performance, permissions, and data inconsistencies to resolve complex application errors.
• Drive Platform Evolution: Collaborate directly with Development teams by documenting defects and trends to influence future software enhancements.
• Author Knowledge Excellence: Develop and publish high-impact Knowledge Base articles that empower both peers and customers to find rapid solutions.

Essential Skills & Experience

• Technical Foundations: You hold a college degree in a relevant field and have a solid understanding of relational database concepts.
• Platform Expertise: You possess advanced proficiency with Microsoft Windows desktop/server operating systems and Google products.
• Natural Problem-Solver: You are a highly motivated self-educator with a "detective’s instinct" for troubleshooting technical hurdles.
• Professional Presence: You have a strong phone presence and the ability to maintain poise and empathy during challenging customer interactions.

Additional Skills

• Technical Toolkit: Previous experience with SQL or a background in coding/programming.
• Industry Insight: Prior experience working within the AECO or construction technology space.
• CRM Familiarity: Experience using CRM systems to manage and track complex case lists.

Compensation

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• Time off plans
• Retirement plans

How to Apply

Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.