Systems Support Specialist

About the role

This position supports our C-shift operation which operates Mon–Thu 4:00 pm – 2:30 am.

Responsibilities

• Monitor and troubleshoot all hardware, peripheral components and software applications in the DC to ensure functionality and coordinate servicing as necessary.
• Communicate with Home Office Systems Division regarding the installation and operation of Distribution Center hardware, peripheral components and software applications.
• Provide technical assistance to Distribution Center users.
• Monitor and troubleshoot all Distribution Center computers, telecommunications (voice and data) and copier hardware including printers, terminals, RF units, controllers, IDF cabinets, AS400 to ensure continuous operation within the Distribution Center.
• Ensure all network components are operational; make repairs, adjustments, and reconfigure systems as needed.
• Assist Systems Supervisor in making recommendations concerning installations, continued maintenance and planning of current projects.
• Maintain comprehensive and detailed records of equipment inventory, problems and failures.
• Coordinate preventative maintenance and/or corrective programs with vendor service personnel.
• Install necessary communication equipment, cable lines and configure systems as deemed necessary.
• Clean equipment as needed.
• Set up individual user computers/workstations and peripheral devices on network.
• Identify and resolve problems; clean and reconfigure equipment; make repairs and/or coordinate services.
• Provide training and technical assistance to DC users as necessary.
• Perform other duties as required or directed.

Requirements

• Strong communication and organizational skills
• Good attention to detail
• AS400 knowledge a plus
• Flexibility with changing demands and priorities
• Strong problem solving and analytical skills

Qualifications

• A.S. Degree or equivalent experience

Minimum Job Skills Required

• In-depth knowledge of telecommunications equipment and repair
• Mechanical aptitude
• Knowledge of networked PCs
• Organizational communication skills
• Training skills

Minimum Experience Required

• 2 years computer operations with demonstrated familiarity with communications (voice, data, telecommunications)
• AS/400 / WMS experience

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation support
• Bereavement leave
• 401(k) Associate contributions
• Credit union
• Cell phone discounts
• Eligibility for 401(k) match; medical; dental; vision; life insurance; disability coverage; paid parental leave; paid holidays/vacation/sick; scholarship program (based on service or hours requirements)

Pay

Starting pay range: $20.95 – $28.25 per hour. Actual starting pay is determined by relevant skills, qualifications, and experience.