IT Support Specialist

About the role

The IT Support Specialist serves as a key frontline resource for employee technology support, delivering timely, high-quality service across end-user computing, account access, hardware and software deployment, and issue resolution. This role helps maintain a productive and secure IT environment by supporting core systems, documenting solutions, and contributing to continuous improvement of support processes and tools.

Responsibilities

• Act as the primary IT contact for end users, delivering responsive and professional support by phone, email, and in person.
• Prepare, image, and deploy computers and software; set up user accounts and provide basic system orientation and training.
• Troubleshoot hardware, software, access, and connectivity issues, escalating or resolving incidents in line with service expectations.
• Maintain accurate ticket updates, support documentation, and knowledge resources to improve service continuity and user experience.
• Develop subject matter expertise in assigned systems or applications and help manage related vendor interactions and internal documentation.
• Participate in on-call support and occasional after-hours work to support system changes, maintenance, or urgent business needs.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, a related field, or equivalent combination of technical certifications and relevant work experience.
• 3+ years of experience providing IT end-user support in a corporate environment.
• Hands-on experience supporting Windows 11, Microsoft Office 365, Active Directory, and basic network troubleshooting.

Prior to employment

• Experience supporting Apple macOS environments.
• Familiarity with PowerShell or other scripting/automation tools.
• Basic understanding of Cisco or comparable switching and routing concepts.
• Experience supporting audio/visual conferencing tools, including Microsoft Teams.
• Experience working in a healthcare, medical device, or other regulated environment.

Expectations, Competencies, Skills & Abilities

• Strong customer service mindset with the ability to build trust, communicate clearly, and provide a positive support experience for users at all levels.
• Demonstrated problem-solving and troubleshooting capability, with sound judgment and the ability to analyze issues methodically.
• Able to prioritize competing requests, manage time effectively, and maintain quality in a fast-paced support environment.
• Strong written and verbal communication skills, including the ability to explain technical concepts in user-friendly terms.
• High attention to detail and commitment to documentation accuracy, process consistency, and follow-through.
• Collaborative approach with the ability to work independently, partner across functions, and contribute to continuous improvement efforts.
• Adaptability and learning agility, with willingness to learn new technologies, systems, and support tools.
• Dependability and professionalism, including the ability to handle sensitive information appropriately and support business needs with flexibility.

Work Location

On-site

Travel

10%

Lift/Carry

Up to 25 lbs regularly, occasionally 50 lbs as necessary to assist racking heavy servers

Why you’ll like working with us

Our Technology: From discovery to diagnostics, Quanterix’s ultrasensitive biomarker detection is fueling breakthroughs only made possible through its unparalleled sensitivity and flexibility. Simoa® technology has delivered the gold standard for earlier biomarker detection in blood, serum or plasma, with the ability to quantify proteins that are far lower than the Level of Quantification (LoQ). Our industry-leading precision instruments, digital immunoassay technology and CLIA-certified Accelerator laboratory have supported research that advances disease understanding and management in neurology, oncology, immunology, cardiology, and infectious disease. Akoya Biosciences, a Quanterix company, is The Spatial Biology Company®—bringing tissue context to life through high-resolution, single-cell imaging. Akoya’s spatial phenotyping platforms help researchers visualize and measure how cells organize and interact within tissue to influence disease progression and therapeutic response. From discovery through clinical research, Akoya offers a full continuum of solutions, including PhenoCycler®, PhenoImager® Fusion and HT, and PhenoCode™ Panels. As part of Quanterix, Akoya complements a leading portfolio of ultra-sensitive biomarker detection technologies, together enabling a more complete view of biology and disease across both tissue and blood.

Commitment to Employees

We reward and recognize our employees by offering competitive compensation and a 401k plan with employer match, as well as competitive health, dental, and vision benefits for employees and their dependents. We also offer an unlimited vacation policy to all exempt employees, and a generous PTO policy for non-exempt employees. All employees are eligible for equity, employee stock purchase plan, a performance bonus, and 1:1 financial counseling/planning. We also offer Tuition Assistance.

Diverse & Inclusive Workplace

We are committed to a Diverse and Inclusive workplace. We strive to recruit candidates who will bring inclusive mindsets and contribute to our values. Quanterix is an Equal Opportunity Employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.