Systems Specialist , WMS Superuser (Weekend, Days)

Position Summary

The WMS Super User is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include but are not limited to installing, maintaining and supporting the facilities computer systems. The WMS Super User will provide general maintenance and system updates on network hardware and software, analyze problems, and monitor networks to ensure their availability to users.

Essential Duties and Responsibilities

• Acts as the primary support of the client’s systems solutions for the user community.
• Develops and maintains tracking tools for support service requests and resolutions by location and resource.
• Engages appropriate expert resources when complex support issues arise outside of the WMS-Red Prairie and/or SAP application.
• Works with the company’s team to successfully close support service request issues and support testing activities.
• Works with project teams to help implement, maintain, and improve Internal Systems.
• Ensures that company and company assets are maintained responsibly.
• Effectively communicates relevant IT-related information to site management and client management (as appropriate).
• Maintains system efficiency. Will ensure the site’s computer system allows all the components, including computers, the network, and software, to work properly together.
• Maintain communication with corporate IT and operations staff.
• Will work with corporate IT to resolve complex issues.
• In collaboration with IT determines ways to store, organize, analyze, use, and present data.
• Produces regular reports on a daily, weekly and monthly basis.
• Ensures all RF Standard Operating Procedures (SOP’s) are current.
• Trains associates on updated SOP’s, Microsoft Office, WMS programs, and RF guns.
• Responds to all inquiries about WMS-Red Prairie and/or other related computer related issues.
• Refers questions to appropriate person when needed.
• Responsible for professional verbal and written communication with all internal and external customers.
• Affixes to professional etiquette standards when communicating with Management members, coworkers, customer, and other visitors.
• Assists with various research projects and/or special projects.
• Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility.
• Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance.
• Sets goals to provide continuous improvement for assigned site.

Skills & Abilities

• Computer Skills: Mid to Senior Microsoft Office skills, technical knowledge of technologies appropriate to the assigned application or set of applications, business unit or region, experience in the administration and maintenance of infrastructure, software, systems, etc., experience with Red Prairie, RF/ RDTs, UNIX, proprietary WMS, Wi-Fi experience / RF systems and equipment experience.
• Language Skills: English (reading, writing, verbal), interpersonal communication and language skills (e.g., listening to others, speaking to others, reading, writing).
• Education & Experience: Either Four-year degree in a computer related field or 2-year degree and relevant experience is basic requirement, minimum of 2 years of job related/relevant experience, 3-5 years of experience is preferred, experience dealing with end users, vendors, and clients, end to end understanding of the business intelligence and all the components required to run a BI environment.

Core Competencies

• Leader of Others: Accountability, Business Acumen, Communication / Building Partnership, Developing Oneself, Developing Others, Drive for Results, Embracing Change, Problem Solving, Empowerment, Leadership Excellence, Leading Change, Problem Solving
• Independent Contributor: Accountability, Communication / Building Partnership, Customer Orientation, Developing Oneself, Drive for Results, Embracing Change, Problem Solving, Professional Competencies

Physical Demands

• Occasionally: Handling/Fingering, Sitting
• Frequently: Bending
• Constantly: Walking and Standing
• Ability to Lift/Carry and Push/Pull: 21-50 pounds, Reach above shoulder, reach outward, squat, or kneel.

Work Environment

• While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
• Working conditions are normal for a warehouse environment. Exposure to changing warehouse temperatures is possible.
• May be required to be “on-call” outside of normal business hours in order to resolve system failures or other problems.