Systems Specialist – Client Services (On-Site)

The Role

The Systems Engineer will provide end-user desktop support to multiple users running Windows, Exchange and Office 365 environments. They will provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets. They will work shoulder to shoulder with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair.

What You Will Do

• Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks
• See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process
• Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues
• Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications
• Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)
• Occasional travel to client sites
• Support of hybrid cloud environments including Online Exchange O365 and Onprem Exchange server, Win10 desktops/laptops

Who You Are

• Excellent communication skills with a strong ability to articulate technical information to non-technical people
• Excellent prioritization skills and an ability to see the world through the eyes of the customer
• Bachelor’s Degree in Information Technology related systems, or 3+ years of equivalent combination of technical experience and education in the following:
• Microsoft Office 365 (O365)
• Microsoft Operating Systems such as Windows Server and Windows 10/11
• Installing and configuring computer hardware operating systems and applications
• Active Directory including account creation, modification and password resets
• Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint
• Client VPN setup and troubleshooting
• Understanding of e-mail and spam technologies, and how messaging flows through these systems
• Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA)
• Hands-on hardware experience with desktops, laptops, and servers
• Familiarity with file system support including permissions, sharing, backups and restores
• Experience with cloud platforms such as Microsoft 365 suite

Bonus Points

• Experience with Managed Service Providers (MSP)
• Experience with VM Ware
• Experience with Azure

Culture

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $90,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more!

Apply

If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!!