Systems Specialist – Client Services (On-Site)

About the role

The Systems Engineer will provide end-user desktop support to multiple users running Windows, Exchange and Office 365 environments. They will also provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets.

Responsibilities

• Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks
• See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process
• Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues
• Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications
• Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)
• Occasional travel to client sites
• Knowledge and experience working with the above technologies and able to troubleshoot issues by reviewing/analyzing logs and event viewer processes

Requirements

Excellent communication skills with a strong ability to articulate technical information to non-technical people. Jargon need not apply here!

Excellent prioritization skills and an ability to see the world through the eyes of the customer

Bachelor’s Degree in Information Technology related systems, or 3+ years of equivalent combination of technical experience and education in the following:

• Microsoft Office 365 (O365)
• Microsoft Operating Systems such as Windows Server and Windows 10/11
• Installing and configuring computer hardware operating systems and applications
• Active Directory including account creation, modification and password resets
• Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint
• Client VPN setup and troubleshooting
• Understanding of e-mail and spam technologies, and how messaging flows through these systems
• Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA)
• Familiarity with file system support including permissions, sharing, backups and restores
• Experience with cloud platforms such as Microsoft 365 suite
• Hybrid Cloud
• AD & DCs
• Online Exchange O365 and Onprem Exchange server
• Win10 desktops/laptops

Qualifications

Experience with Managed Service Providers (MSP)

Experience with VM Ware

Skills

Experience with Managed Service Providers (MSP)

Experience with VM Ware

Benefits

Competitive compensation package

Flexible PTO

Health benefit eligibility the first of the month

Life insurance

Pet insurance

401K

Pay

A maximum of $90,000 annually

Schedule

Flexible