Systems Specialist

What You Will Do

• Collaborate with, and act as a tier 3 escalation point for Client Technology Management, Service Desk, Engineering and other client support teams
• Provide accurate, comprehensive notes on work performed to account for time spent with customers
• Provide advanced support of Microsoft 365/Azure, Amazon Web Services (AWS)
• Escalate support on common productivity technologies such as Microsoft 365 modern workplace including Intune
• Implement and manage enterprise mail platform and security systems such as Microsoft Exchange, Proofpoint Essentials and Mimecast
• Document processes and procedures which explain system functionality or regular tasks to contribute to our internal knowledge base including architecture diagrams, runbooks, and standard operating procedures (SOP)
• Apply best-practice configurations to client security platforms such as Entra Conditional Access, DUO Multifactor Authentication (MFA) services, and zero-trust services such as Cloudflare and iBoss
• Provide high-level consultation on information security fundamentals such as good password hygiene practices, multi-factor authentication recommendations and social-engineering defense
• Provide support of Active Directory such as Domain Controller upgrades, Group Policy creation, scheduled software deployments, network policy maintenance, and certificate management
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti-Virus/Anti-Malware
• Collaborate cross-functionally to ensure successful delivery and participate in after-hours client project implementations, migrations, and upgrades

Who You Are

• Bachelor’s Degree in an Information Technology related field, or 3+ years comparable experience in a technology administration role
• Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 11
• Intermediate understanding of networking concepts: Routing, Switching, network security, hardware and software VPN clients
• Proficient with deployment and troubleshooting of operating systems and applicationsAndroid/iOS configuration, troubleshooting and integration with MDM solutions
• Proficient with Microsoft 365 modern workplace including Intune
• Experience with cyber-security concepts (Multi-Factor Authentication, Endpoint protection, Web and Mail security platforms)
• Exchange/OneDrive Retention policies
• Experience with patching and maintenance of systems
• Experience with backup configuration and data recovery
• Familiarity with enterprise management tools and tasks (vulnerability management, event management, RMM)
• Experience using PowerShell to manage Microsoft products
• Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations

Bonus Points

• Experience with Managed Service Providers (MSP) preferred
• Financial Services or Life Science industry experience a plus
• Certifications in Azure Fundamentals, with Server+, Network+ and Security+
• Familiarity with Azure Virtual Desktop, M365 CloudPC, and Citrix digital workspace platform

Pay

A maximum of $115,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, 401K and so much more!