Systems Specialist

Job Summary

We are seeking a hybrid Scrum Master / Program Execution Specialist to drive the delivery and daily operations of our Dropship and Order Management System (OMS) programs.

About the Role

This role goes beyond standard ceremonies; you will be embedded directly with several cross functional teams to manage the backlogs, workflow management, program schedules, operational unblocking, stakeholder communication and continuous improvement.

Responsibilities

• Facilitate standard Agile ceremonies (planning, stand-ups, retrospectives) for the Dropship/OMS cross-functional squad.
• Translate the Lead Program Manager’s overarching strategy into actionable, sprint-sized tasks.
• Actively manage the project backlog for new dropship vendor onboardings and system enhancements.
• Cook up and validate EDI data flows (e.g., 850s, 856s) to ensure continuous delivery of new vendor capabilities.
• Serve as the primary escalation point to remove operational blockers.
• Maintain clear visibility into program health, vendor compliance, and sprint progress through regular reporting and dashboard management (e.g., Jira, Confluence, or similar tools).

Requirements

• Bachelor’s degree in Business, Supply Chain, Information Technology, or a related field.
• 2–4 years of experience blending Agile/Scrum facilitation with project or program management, ideally within e-commerce, retail, or supply chain.
• PREFERRED: Certified Scrum Master (CSM) or Professional Scrum Master (PSM) certification.
• Domain expertise in enterprise Order Management Systems (hands-on experience with Kibo OMS or similar SaaS platforms is highly desired).
• Working knowledge of EDI standards and dropship vendor operations.
• Strong proficiency with Agile management tools (e.g., Jira, Azure DevOps) to manage program workflows.
• Excellent ability to bridge the gap between highly technical engineering teams and business-focused operations teams.