Systems Software Engineer - Computing Services

About the role

The Computing Services central IT department provides services that have a strategic impact on university goals. We make service decisions based on interaction and valuable input from colleagues engaged in the education, research, and administration efforts of the university. We are a learning organization and approach successes and mistakes as a learning experience to continually cultivate a culture of intelligent risk taking. We want to hire versatile team members who are inspired and passionate about their work. Join us and be part of a team committed to excellence, innovation, diversity, team and individual growth.

Responsibilities

• Design, develop, test, and maintain software applications and systems programs to meet business and technical requirements
• Follow established coding standards, security practices, and development procedures
• Perform unit, integration, and system testing
• Support user acceptance testing (UAT)
• Gather and provide input on functional specifications and requirements
• Create and maintain technical documentation, system diagrams, and user manuals
• 25% - Data systems and integrations
• Create and maintain data integration pipelines between systems (e.g. Informatica)
• Develop robust monitoring process for nightly and monthly integrations
• 25% - Technical support for Center for Technology Transfer and Enterprise Creation (CTTEC)
• Configure system UI, notifications and internal workflows
• Develop custom reports and dashboards
• 20% - System configuration in Next Generation Electronic Research Administration (Next Gen eRA)
• Create custom UI attributes and notifications
• Meet with functional stakeholders to determine user feature requirements
• 10% - Maintaining legacy modules
• Create custom UI attributes, notifications and workflows
• Meet with functional stakeholders to determine user feature requirements
• Upgrade system versions when necessary
• 10% - Data visualization and reporting
• Develop custom ETL pipelines for reporting purposes (e.g. Snowflake, Informatica)
• Develop custom reports in data visualization tool (e.g. PowerBI)
• 10% - Research administration systems help desk technical point person
• Work directly with help desk person to efficiently triage help desk tickets
• Act as technical point person to determine the appropriate solution and coordinate with other team members as necessary to quickly resolve issues.

Qualifications

• Programming in languages such as C#, JavaScript, Python or Java
• Developing web applications with HTML, JavaScript and CSS
• Creating efficient queries in a relational database using SQL
• Experience with cloud-native data management system to connect and transfer data from diverse sources (databases, SaaS apps, IoT) into data warehouses or lakes (e.g., Informatica, Snowflake)
• Debugging and optimizing system performance using techniques specific to SaaS environments
• Supporting live/production systems and resolving incidents using incident tracking software (e.g., ServiceNow)
• Providing end-user technical support and issue resolution
• Gathering business requirements from stakeholders or users and translating requirements into functional or technical specifications
• Participating in system design discussions and solution planning

Skills

• Software development
• Systems analysis
• Application support
• Collaborative team environment
• Cross-functional coordination
• Collaboration
• Cultural sensitivity
• Flexibility
• Excellence
• Passion
• Data systems and integrations
• Technical support for CTTEC
• System configuration in Next Gen eRA
• Data visualization and reporting
• Research administration systems help desk technical point person

Benefits

Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance. Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!

Pay

Salary More Information: Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world. Click here to view a listing of employee benefits

Schedule

Full time